At a Glance
- Tasks: Lead and inspire teams to create exceptional customer experiences in a vibrant retail environment.
- Company: Join TFG London, home to premium brands like Hobbs, Whistles, and Phase Eight.
- Benefits: Enjoy a 70% staff discount, free clothing allowance, and enhanced maternity package.
- Other info: Be part of an inclusive culture that celebrates diversity and personal growth.
- Why this job: Make a real impact by empowering your team and connecting with customers daily.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within John Lewis, Kingston. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you'll do
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way
- 70% staff discount – yes, really!
- Enhanced Maternity package
- 24/7 virtual GP service
- Wellbeing and financial support tools
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - John Lewis Kingston employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, offering a vibrant work culture that champions inclusivity and personal growth. As a Concession Manager in Kingston, you'll enjoy exceptional benefits like a generous staff discount, a free clothing allowance, and comprehensive wellbeing support, all while leading a passionate team dedicated to delivering outstanding customer experiences. Join us to thrive in a dynamic environment where your leadership can inspire and elevate both your team and your career.
Contact Details:
The Foschini Group / TFG London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - John Lewis Kingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for their people-first approach.
✨Tip Number 2
Practice your storytelling skills! Think of examples from your past experiences where you've led a team or improved customer service. We want to hear how you’ve made a difference, so be ready to share those moments in a way that connects with the role.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or through our website. Ask them about their experiences and what they love about working there. It shows initiative and gives you insider info!
✨Tip Number 4
Be yourself during the interview! We value authenticity, so let your personality shine through. Share your passion for customer service and teamwork, and don’t hesitate to show how you can contribute to creating an amazing store environment.
We think you need these skills to ace Concession Manager - John Lewis Kingston
Some tips for your application 🫡
Show Your People Skills:In your application, let us know how you connect with people. Share examples of how you've motivated teams or created a positive environment. We love seeing that people-first attitude shine through!
Highlight Your Retail Experience:Make sure to mention any previous retail management roles you've had. We're looking for someone who knows the ins and outs of leading high-performing teams, so don’t hold back on those achievements!
Be Authentic:We want to see the real you! Use your application to express your personality and passion for customer service. Tell us about your style knowledge and how you make customers feel incredible.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to get your application and for you to explore more about what we do. We can’t wait to hear from you!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Brands Inside Out
Before your interview, make sure you research Hobbs, Phase Eight, and Whistles thoroughly. Understand their brand values, target customers, and recent collections. This knowledge will help you connect with the interviewer and demonstrate your passion for the brands.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. Be ready to discuss your coaching methods and how you foster a positive team environment.
✨Emphasise Customer Connection
Since this role is all about creating exceptional customer experiences, be prepared to share your own experiences in retail. Talk about how you’ve engaged with customers, provided excellent service, and turned feedback into actionable improvements. Show that you genuinely care about customer satisfaction.
✨Demonstrate Your Commercial Awareness
Think about how you can drive sales and identify growth opportunities. Prepare to discuss any strategies you've implemented in previous roles that boosted sales or improved store performance. Showing that you can think commercially will impress the interviewers and align with their goals.
