At a Glance
- Tasks: Lead a dynamic team to create amazing customer experiences and drive store performance.
- Company: Join TFG London, home to premium brands like Hobbs, Whistles, and Phase Eight.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, and enhanced maternity package.
- Other info: Thriving environment with opportunities for career advancement and personal development.
- Why this job: Be a part of a people-first culture that values diversity and personal growth.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
About The Role
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our Hobbs, Phase Eight and Whistles teams within Browns, Gainsborough. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you'll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
- A free clothing allowance to wear what you love, your way.
- 70% staff discount.
- Enhanced Maternity package.
- 24/7 virtual GP service.
- Wellbeing and financial support tools.
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
Inclusion and Diversity Statement
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - Browns Gainsborough employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, especially as we launch our new store in the vibrant Bridgend Designer Outlet. Our commitment to employee growth is matched by our inclusive work culture, where every team member is encouraged to thrive and bring their authentic selves to work. With fantastic benefits like a generous staff discount and a free clothing allowance, we ensure that our Store Manager not only leads a high-performing team but also enjoys a fulfilling and rewarding career journey.
Contact Details:
The Foschini Group / TFG London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Browns Gainsborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Foschini Group / TFG London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Foschini Group / TFG London!
We think you need these skills to ace Concession Manager - Browns Gainsborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Foschini Group / TFG London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Foschini Group / TFG London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Foschini Group / TFG London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
