At a Glance
- Tasks: Lead a dynamic team to create exceptional customer experiences and drive store performance.
- Company: Join TFG London, a vibrant retail group with a focus on inclusivity and growth.
- Benefits: Enjoy a 70% staff discount, free clothing allowance, and comprehensive wellbeing support.
- Other info: Be part of a company that values diversity and encourages personal growth.
- Why this job: Make a real impact by inspiring your team and connecting with customers daily.
- Qualifications: Experience in leading retail teams and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Every exceptional customer moment starts with our people. We’re looking for a people-first Concession Manager to lead our team within Bentalls, Kingston. If you're someone who thrives on building strong teams, loves making customers feel incredible, and can turn ideas into real results, this is your moment.
What you'll do:
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Customer connection – being out on the shop floor, getting to know our customers, and sharing your style knowledge in an authentic way.
Who you'll be:
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- A free clothing allowance to wear what you love, your way.
- 70% staff discount – yes, really!
- Enhanced Maternity package.
- 24/7 virtual GP service.
- Wellbeing and financial support tools.
About Us:
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries. TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear.
TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Concession Manager - Bentalls Kingston employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, offering a vibrant work culture that champions inclusivity and personal growth. As a Concession Manager at Bentalls Kingston, you'll enjoy exceptional benefits like a generous staff discount, a free clothing allowance, and comprehensive wellbeing support, all while leading a passionate team dedicated to delivering outstanding customer experiences. Join us in a dynamic retail environment where your leadership can inspire others and your career can flourish.
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Bentalls Kingston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you connect your values with theirs during the conversation.
✨Tip Number 2
Practice your people skills! Since this role is all about leading a team and connecting with customers, think of examples from your past experiences where you've motivated others or created a positive environment. Be ready to share these stories!
✨Tip Number 3
Show your passion for customer service! When you're on the shop floor, it's all about making customers feel incredible. Think of ways you can demonstrate this enthusiasm in your interview, whether through your body language or by sharing relevant experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Concession Manager - Bentalls Kingston
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your love for leading teams and connecting with customers shine through. We want to see how you inspire others and create a positive environment, so share specific examples of how you've done this in the past!
Highlight Your Retail Experience:Make sure to showcase your experience in retail management. We’re looking for someone who knows the ins and outs of running a successful store, so include any achievements or growth stories that demonstrate your ability to drive performance and boost sales.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique style and approach to customer service, and show us how you can connect with our customers in a genuine way.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know the Company Inside Out
Before your interview, take some time to research TFG London and its brands. Understand their values, mission, and recent developments. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Leadership Style
As a Concession Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, especially in retail settings. Highlight your coaching techniques and how you've helped team members grow and thrive.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on exceptional customer experiences, be ready to discuss how you've previously enhanced customer satisfaction. Share specific instances where your actions led to positive outcomes for customers and the business.
✨Emphasise Your Adaptability
Retail can be fast-paced and unpredictable. Prepare to discuss how you've handled pressure and made quick decisions in challenging situations. Show that you can remain calm and focused while still prioritising both people and performance.
