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- Tasks: Provide exceptional customer service and styling advice to enhance the shopping experience.
- Company: Hobbs London, a luxury women's fashion brand with a rich heritage.
- Benefits: Full training, flexible hours, and a supportive team environment.
- Why this job: Join a dynamic team and help customers find their perfect style while showcasing your personality.
- Qualifications: Excellent communication skills and a passion for fashion and customer service.
- Other info: Opportunities for growth within a diverse and inclusive company culture.
The predicted salary is between 24000 - 36000 £ per year.
A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.
Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, work wear or wedding wear!) and you will strive to help achieve commercial objectives by finding the best style solution for our customers.
Key accountabilities and KPIs include:
- Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
- Delivering an inspirational picture of the TFG vision in store to drive store performance by maintaining a high awareness of visual merchandising principles.
- Operating an electronic Point of Sale system, handling transactions accurately with dutiful care and attention whilst anticipating future opportunities to keep our customers engaged.
- Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
As a Style Advisor, we will provide you with full training and ongoing support from the get-go to ensure you have all the tools to succeed in your role. We will need you to be reliable and motivated to fulfil the role, flexible enough to work on a rota basis and balance shifting priorities in store. You will be engaging with excellent communication skills and flourish in a customer-facing environment whilst sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoes label to a global brand synonymous with the best of British design. Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands, we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Style Advisor - Cheltenham employer: The Foschini Group / TFG London
Contact Detail:
The Foschini Group / TFG London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Cheltenham
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hobbs London’s style, values, and latest collections. This way, when you walk into that interview, you can chat confidently about how you can enhance the customer experience as a Style Advisor.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate real-life scenarios. Show them how you would greet customers, listen to their needs, and suggest styling options. This will help you shine in the interview!
✨Tip Number 3
Dress the part! As a Style Advisor, your appearance is key. Choose an outfit that reflects the brand’s aesthetic while showcasing your personal style. This not only demonstrates your understanding of fashion but also shows your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to making the customer experience sparkle!
We think you need these skills to ace Style Advisor - Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for fashion and customer service. Remember, you're applying to be a Style Advisor, so show us how you connect with customers!
Tailor Your Application: Make sure to tailor your application to the role of Style Advisor. Highlight any relevant experience in retail or customer service, and mention specific skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hobbs London and what we stand for!
How to prepare for a job interview at The Foschini Group / TFG London
✨Know Your Styles
Familiarise yourself with the latest fashion trends and styles that align with the brand. Being able to discuss current collections and how they can be styled will show your passion and knowledge, making you stand out as a candidate.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this role is all about creating an outstanding shopping experience.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing but understanding what the interviewer is saying. Reflect on their questions and respond thoughtfully, showing that you value communication and connection.
✨Showcase Your Personality
As a Style Advisor, your personality is key! Be yourself during the interview and let your enthusiasm for fashion and customer service shine through. This will help convey that you can connect with customers and represent the brand authentically.
