At a Glance
- Tasks: Lead a dynamic team to create an amazing shopping experience and drive sales.
- Company: Join TFG London, home to premium fashion brands like Hobbs and Whistles.
- Benefits: Enjoy a free clothing allowance, 70% staff discount, and up to 34 days holiday.
- Other info: Join a diverse team that values your unique contributions and supports your career growth.
- Why this job: Be part of an exciting new store opening and make a real impact.
- Qualifications: Experience in retail management and a passion for customer service.
Here at TFG London we have some of the UK's most successful premium fashion and lifestyle brands including Hobbs, Phase Eight and Whistles and we are about to embark on our most exciting project yet...
We are opening our new TFG Brand House in Castle Point shopping centre and are looking for a talented Store Manager to lead the team. With all our brands under one roof, you will play a collaborative role in promoting a 5* customer experience and drive commercial excellence to impact KPIs and overall sales figures.
What you'll do
- Lead from the front, creating a store environment where your team feels inspired, supported and ready to give customers an amazing experience.
- Drive success by keeping an eye on performance, spotting growth opportunities, and thinking commercially to boost sales and energy in the store.
- Coach with care, developing a diverse, happy team that grows in confidence and capability every day.
- Champion people, encouraging your team to bring their full selves to work and helping them thrive in their own way.
- Connect with our customers, being out on the shop floor and sharing your style knowledge in an authentic way.
Who you'll be
- A natural motivator with a positive mindset who knows how to get the best from people.
- Experienced in leading high-performing retail teams.
- Confident, calm under pressure, and great at making decisions that put both people and performance first.
- Someone who lives and breathes customer service, loves being on the shopfloor, and thrives in a fast-paced environment.
- Passionate about teamwork – you lead with empathy and bring people together through trust and encouragement.
What's in it for you?
It’s not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Free clothing allowance
- 70% off staff discount
- Up to 34 days holiday entitlement
- Financial and Wellbeing support
- Enhanced Maternity package
- Virtual GP service - 24/7
- Plus much more!
About Us
Headquartered in London, TFG London comprises three premium British brands, including the leading womenswear retailers Hobbs, Whistles and Phase Eight. The business is wholly owned by The Foschini Group Limited, a leading South African retail Group with more than 4,000 outlets in 32 countries.
TFG London has taken advantage of the challenging retail market to build a strong, profitable and growing presence within premium womenswear. It first acquired the international womenswear retailer, Phase Eight in January 2015. This acquisition was followed by that of the contemporary womenswear brand Whistles in March 2016 and premium British womenswear brand Hobbs in November 2017.
With plans for future growth in its brand portfolio, both organically and through acquisition, both in the UK and internationally, w e are entrepreneurial in our spirit and passionate about exceeding our customers’ expectations in everything we do.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Store Manager - Bournemouth
- Brand: TFG
- Location: Bournemouth
- Department: Retail
- Vacancy Type: Permanent
- Salary Details: Competitive plus benefits
- Hours Per Week: 40
Store Manager - Bournemouth employer: The Foschini Group / TFG London
At TFG London, we pride ourselves on being a people-first employer, especially as we launch our new store in the vibrant Bridgend Designer Outlet. Our commitment to employee growth is matched by our inclusive work culture, where every team member is encouraged to thrive and bring their authentic selves to work. With fantastic benefits like a generous staff discount and a free clothing allowance, we ensure that our Store Manager not only leads a high-performing team but also enjoys a fulfilling and rewarding career journey.
Contact Details:
The Foschini Group / TFG London Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Bournemouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Foschini Group / TFG London, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Foschini Group / TFG London!
We think you need these skills to ace Store Manager - Bournemouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Foschini Group / TFG London, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Foschini Group / TFG London and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Foschini Group / TFG London that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Foschini Group / TFG London
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
