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- Tasks: Support families during visits, providing emotional and practical assistance in a welcoming environment.
- Company: Join Forward Trust, a social enterprise dedicated to empowering change.
- Benefits: Flexible working, training opportunities, wellbeing days, and various support schemes.
- Why this job: Make a meaningful impact in the lives of prisoners and their families every day.
- Qualifications: Compassionate, organised, and able to work collaboratively in a dynamic team.
- Other info: Evening and weekend shifts required; enhanced DBS check needed.
The predicted salary is between 19300 - 25200 £ per year.
Are you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike.
This is a pivotal role in delivering our core Connections Services, which include:
- Connections Visits
- Family and Relationship Support
- Health, Wellbeing & Substance Misuse Services
As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.
Key Responsibilities
- Greet and register visitors, ensuring punctuality and accurate documentation
- Create a calm, supportive reception environment to reduce visitor anxiety
- Provide practical advice, emotional support, and signposting to relevant services
- Collaborate with Family & Relationship Practitioners and external agencies
- Maintain confidentiality and uphold security protocols
- Manage the Visits Helpline and respond to enquiries promptly
- Keep the reception area clean, organised, and stocked with resources
- Serve refreshments and assist with special visits or family events
Partnership & Collaboration
- Work closely with prison security staff to ensure safe and smooth visits
- Support multi-disciplinary team meetings and safeguarding discussions
- Liaise with external agencies to provide holistic support to visitors
Continuous Improvement & Safeguarding
- Collect visitor feedback to improve service delivery
- Monitor visitor flow and report operational issues
- Stay up-to-date through training and development
- Ensure all activities comply with safeguarding and security policies
Administration & Flexibility
- Maintain accurate visitor logs and incident reports
- Handle calls and enquiries related to visits
- Support a clean, welcoming reception space
- Flexibility required, including evenings and weekends
Why Join Us?
At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families—offering support, dignity, and hope.
This position will include evening and weekend working. This job is subject to enhanced DBS and Prison Vetting, a start date will not be confirmed until this has been completed.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us as an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave
Visits Receptionist - HMP Millsike - East Riding of Yorkshire employer: The Forward Trust
Contact Detail:
The Forward Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visits Receptionist - HMP Millsike - East Riding of Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that perfect role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. We can help each other out by sharing common questions and tips to boost our confidence.
✨Tip Number 3
Show your passion! When we get the chance to chat with potential employers, let them know why we care about the role and the impact it has. Authenticity goes a long way in making a memorable impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Visits Receptionist - HMP Millsike - East Riding of Yorkshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families and individuals shine through. We want to see how much you care about making a difference in challenging situations.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. We appreciate organisation, especially since this role involves keeping things running smoothly!
Highlight Teamwork Skills: This role is all about collaboration, so don’t forget to mention your experience working in teams. Share examples of how you've worked with others to achieve common goals, as we value strong connections.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at The Forward Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Visits Receptionist. Familiarise yourself with the key responsibilities, such as greeting visitors and providing emotional support. This will help you answer questions confidently and show that you're genuinely interested in making a meaningful impact.
✨Showcase Your Compassion
Since this role involves supporting families during challenging times, be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think about situations where you've helped someone feel at ease or provided support in a stressful environment.
✨Highlight Your Organisational Skills
As a Visits Receptionist, you'll need to manage visitor logs and ensure everything runs smoothly. Be ready to discuss your organisational skills and any tools or methods you use to stay organised. Mention specific instances where your attention to detail made a difference.
✨Prepare for Teamwork Questions
Collaboration is key in this role, so expect questions about working with others. Think of examples where you've successfully collaborated with colleagues or external agencies. Emphasise your ability to communicate effectively and work towards common goals.
