Team Leader PRSS - Private Renter Sector Service - Fully Remote

Are you passionate about housing, tenancy sustainment and supporting people with complex needs to secure stable accommodation? We're looking for an experienced and motivated Team Leader to lead our growing Private Rented Sector Service (PRSS) across London, Kent and Surrey. This is an exciting opportunity to manage a dynamic team, build strong landlord partnerships and help shape a service that changes lives.

You’ll lead the day-to-day delivery of the service, ensuring high-quality support and positive housing outcomes for clients with complex needs.

• Lead and support a multi-disciplinary housing team
• Oversee referrals, assessments and accommodation placements
• Manage complex cases and provide operational cover when required
• Build strong relationships with landlords, local authorities and partner agencies
• Support tenancy sustainment and resettlement pathways
• Monitor KPIs, service performance and contractual compliance
• Drive service improvement and support future growth opportunities
• Ensure safeguarding, compliance and quality standards are consistently met

We’re looking for someone who can balance operational leadership with compassion, partnership working and a solutions-focused approach.

• Experience supporting individuals with complex needs, including homelessness, offending behaviour, substance misuse or criminal justice backgrounds
• Strong knowledge of the private rented sector and tenancy sustainment
• Experience managing or supervising staff teams
• Ability to build effective partnerships across multiple agencies
• Understanding of welfare benefits, Universal Credit and housing affordability
• Strong organisational, communication and IT skills
• Ability to manage competing priorities and meet deadlines

• CIH Level 4 qualification (or willingness to work towards this)
• Management qualification or working towards
• Experience managing services across multiple locations

If you're ready to lead a service that makes a real difference and want to be part of an ambitious, growing organisation, we'd love to hear from you.

About Us: We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity.

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme: Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with Lived Experience of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around 3 years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward's commitment to being an inclusive employer and our current EDI strategy, please click here.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the Eligibility to Work in the UK requirements.

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.