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- Tasks: Lead a multi-disciplinary team delivering recovery-focused services in a prison environment.
- Company: The Forward Trust, empowering change for over 25 years.
- Benefits: Flexible working, training opportunities, wellbeing days, and various loan schemes.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Confident leader with a passion for trauma-informed care.
- Other info: Join a supportive team dedicated to positive change and community impact.
The predicted salary is between 33900 - 42900 £ per year.
The Forward Trust delivers clinical and psychosocial substance misuse services across Surrey prisons, working in close partnership with NHS healthcare providers. Our services are rooted in a trauma-informed, gender-responsive Health & Wellbeing framework, supporting people to build recovery, resilience and positive futures.
We are looking for a Service Manager to lead our service at HMP Highdown in Sutton, Surrey, a Category C men’s training and resettlement prison with a diverse and complex population.
About the role
Based on site, you’ll lead a skilled multi-disciplinary team delivering recovery-focused psychosocial and clinical interventions to adults aged 18+. Collaboration is key – you’ll work closely with prison staff, healthcare, mental health services and external partners to ensure joined-up care.
Key responsibilities:
- Line manage and support Team Leaders within the service
- Contribute to strategic development and Forward Trust’s business plan alongside the Regional Manager
- Build and maintain strong stakeholder relationships across the prison and partner agencies
- Produce performance reports for commissioners and attend contract meetings
- Ensure accurate data submission, audit compliance and adherence to CQC standards
This is a CQC registered service, and you’ll be expected to take on the role of CQC Registered Manager following probation (or an agreed timescale).
If you’re a confident leader with a passion for recovery-oriented, trauma-informed services and thrive in complex environments, we’d love to hear from you.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us as an employee, we will offer you the following benefits:
- Flexible working
- Training and development opportunities
- Simply Health Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave
Service Manager HMP Highdown - Surrey employer: The Forward Trust
Contact Detail:
The Forward Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager HMP Highdown - Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to The Forward Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the trauma-informed approach and recovery-focused services. Show us you’re passionate about making a difference in people's lives, and we’ll be keen to see how you can lead our team.
✨Tip Number 3
Don’t just apply; engage with us! Follow The Forward Trust on social media, comment on our posts, and share your thoughts. This shows your enthusiasm and helps you stand out from the crowd.
✨Tip Number 4
Be ready to discuss your leadership style and how you handle complex situations. We want to know how you’ll manage a multi-disciplinary team and collaborate with various stakeholders to deliver top-notch services.
We think you need these skills to ace Service Manager HMP Highdown - Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in leading teams and working in complex environments, as this will show us you’re a great fit for our mission at The Forward Trust.
Showcase Your Passion: We want to see your enthusiasm for recovery-oriented and trauma-informed services. Share any relevant experiences or insights that demonstrate your commitment to helping others build positive futures.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This helps us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Forward Trust
✨Know Your Stuff
Make sure you understand the role of a Service Manager in a prison setting. Familiarise yourself with trauma-informed care and the specific challenges faced by diverse populations in correctional facilities. This knowledge will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in complex environments. Think about times when you’ve collaborated with various stakeholders or managed performance issues. Highlighting these experiences will demonstrate your capability to lead a multi-disciplinary team effectively.
✨Understand the Organisation's Values
Research The Forward Trust and its mission to empower individuals facing addiction and crime. Be ready to discuss how your values align with theirs and how you can contribute to their goals. This shows that you’re not just looking for a job, but are genuinely interested in making a difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the challenges they face, or how success is measured in the role. Asking insightful questions demonstrates your interest and helps you assess if the role is the right fit for you.