Support Worker - Bank Staff - Clouds House - Clouds House

Looking for flexible work where you can truly make a difference? Join the team at Clouds House as a Bank Support Worker, based at Clouds House, with hours offered on an as and when required basis. You’ll play a vital role in helping people build lasting recovery in a safe, structured and therapeutic residential environment.

Working within our fully integrated One Team model, you’ll help reinforce our 12-Step and trauma-informed treatment approach. No two shifts are the same – this is a hands-on, rewarding role where your presence, professionalism and compassion matter every day.

What you’ll be doing:

• Supporting clients to engage in daily routines, wellbeing activities and the therapeutic programme
• Promoting structure, communal responsibilities and positive recovery habits
• Maintaining a safe, respectful and supportive living environment
• Monitoring welfare, safeguarding and behavioural concerns, escalating where needed
• Supporting medication processes (including eMAR where trained)
• Completing accurate, up-to-date records and handovers
• Responding calmly and professionally to incidents or client needs
• Working closely with colleagues across all departments as part of one team

What we’re looking for:

• Experience in health, social care, recovery or residential settings
• Strong communication and people skills
• Emotional resilience with the ability to remain calm under pressure
• A professional, boundaried and compassionate approach
• Good organisation and attention to detail
• Understanding of safeguarding principles
• Commitment to recovery-focused and trauma-informed practice

Desirable:

• Experience in addiction or mental health services
• Knowledge of 12-Step recovery models
• Experience managing challenging behaviour
• Full UK Driving Licence

At Clouds House, you’ll be part of a supportive and passionate team making a genuine difference every day. We offer flexible bank shifts to fit around your availability, ongoing training and development opportunities, and the chance to build valuable experience in a rewarding recovery-focused environment where your contribution truly matters.

If you’re passionate about supporting others and want flexible work in a rewarding setting, we’d love to hear from you.

Please note: No sponsorships are available for this role.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us as an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.