Administration Officer in Rugby

We are looking for an organised, proactive and detail-oriented Administrator to provide comprehensive business and administrative support to the Drug and Alcohol Recovery Team (DART) at HMP Rye Hill. The service delivers a range of psychosocial interventions, group work, holistic therapies and additional support to individuals entering prison who have been identified as experiencing drug and/or alcohol misuse issues.

As Administrator, you will play an important role in ensuring the smooth and effective running of the service by providing high-quality administrative, data management and secretarial support. You will be responsible for maintaining accurate records, undertaking data entry, collating statistical information and monitoring systems to support the delivery and performance of the service. This will include monitoring targets and outcomes set by Forward and local commissioners, ensuring information is recorded accurately and reports are produced within required timescales.

A key aspect of the role will be developing and maintaining effective working relationships with internal and external stakeholders, including clinical teams, offender managers, prison custody officers and other partner agencies. You will work collaboratively to ensure information is shared appropriately, administrative processes run efficiently and the wider team is supported to deliver an effective service.

You will also provide general administrative and secretarial support, including preparing correspondence, maintaining databases, managing documentation and responding to administrative requests. Your contribution will be essential in helping the team meet its contractual obligations and deliver positive outcomes for individuals accessing the service.

This is an excellent opportunity for an experienced administrator who enjoys working in a busy, challenging and rewarding environment and wants to contribute to a service that makes a meaningful difference to people's lives.

About You

We are looking for an enthusiastic, highly organised and reliable individual with strong administrative and IT skills, who can work effectively as part of a busy team while also demonstrating the ability to use their own initiative. You will have a minimum of nine months' experience providing administrative support within a large team and be confident managing competing priorities in a pressured environment. You will have excellent attention to detail and the ability to handle sensitive information accurately, ensuring that records, databases and reporting systems are maintained to a high standard.

You will have experience working with data relating to drug and alcohol treatment services, ideally with knowledge of the National Drug Treatment Monitoring System (NDTMS) or similar reporting systems. You will also be confident collating statistical information, preparing reports and maintaining large databases to support service delivery and performance monitoring.

Essential Skills and Experience

• An intermediate-level certification in Microsoft Office packages or demonstrable experience using Microsoft applications, including Word and Excel.
• A minimum of nine months' experience providing administrative support within a large team.
• The ability to work effectively in a busy, pressured environment, managing multiple priorities and meeting deadlines.
• Strong experience working with drug and alcohol treatment data, with knowledge of NDTMS or other relevant monitoring and reporting systems.
• Experience accurately collating statistical information, producing reports and maintaining a high level of attention to detail.
• Experience developing, implementing or maintaining large databases and managing the administrative processes associated with them.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with people at all levels.
• The ability to prepare correspondence, manage administrative tasks and work independently using your own initiative.
• Strong organisational and time-management skills, with the ability to prioritise workloads and respond flexibly to changing demands.

Personal Qualities

• A proactive and solution-focused approach to work.
• A high level of accuracy, confidentiality and professionalism.
• The ability to build positive working relationships with colleagues and external partner agencies.
• A flexible and supportive approach, with a willingness to contribute to the wider team's success.
• A genuine willingness to develop an understanding of Forward's aims, values and ethos and demonstrate a commitment to supporting the organisation's mission.

Above all, you will be committed to providing an efficient, reliable and high-quality administrative service, recognising the important role that effective administration, accurate data and collaborative working play in supporting the delivery of life.