Family Support Practitioner - HMP Highdown - Sutton in London

Want to make a real difference where it truly matters? We are looking for a Family Support Practitioner to join our team at HMP Highdown, working full time (35 hours per week). This is a frontline role where you will support people in custody and their families across both the prison and local community, helping to rebuild relationships, strengthen wellbeing, and support long-term recovery and rehabilitation.

This role sits within the Family Support and Specialist Programmes department and focuses on delivering impactful 1:1 and group interventions. You will help clients understand the role of relationships in addiction, offending, mental health, and wider life challenges, while also working directly with family members and affected others to improve their health, resilience, and ability to support positive change.

What you will be doing:

• Delivering 1:1 support (face-to-face, online, and telephone) for clients and families
• Facilitating group programmes such as relationships work, parenting interventions, and structured recovery programmes
• Supporting and coordinating family meetings and family visits
• Completing needs and risk assessments, and co-producing tailored support plans
• Working directly with children and young people where appropriate to support whole-family recovery
• Signposting to specialist services and building strong referral pathways

You will collaborate closely with prison-based teams, substance misuse services, Forward colleagues, and external partners to ensure joined-up, holistic support. You will also play a key role in developing relationships with community organisations and raising awareness of the service.

What the role involves beyond delivery:

• Maintaining accurate case records and outcome data
• Supporting service improvement, audits, and feedback activity
• Contributing to programme development and co-production work
• Upholding safeguarding, health & safety, and compliance standards at all times
• Managing your own caseload and working independently while meeting deadlines

What we are looking for:

Someone who is confident working with complexity, skilled at building trust, and passionate about helping people make lasting change. You will need to be organised, reflective, and committed to safeguarding and professional boundaries. Experience in family support, criminal justice, substance misuse, or social care is highly desirable, but your ability to engage people, support relationships, and stay resilient in a challenging environment is what really matters.

All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Benefits:

• Flexible working
• Training and development opportunities
• BHSF Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with Lived Experience of addiction, offending, or homelessness. When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.