At a Glance
- Tasks: Lead a dynamic team to support individuals in securing stable accommodation.
- Company: Join an ambitious organisation making a real difference in housing.
- Benefits: Enjoy flexible working, training opportunities, and generous annual leave.
- Other info: Be part of a growing service with excellent career progression opportunities.
- Why this job: Make a positive impact on lives while developing your leadership skills.
- Qualifications: Experience with complex needs and strong partnership-building skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about housing, tenancy sustainment and supporting people with complex needs to secure stable accommodation? We are looking for an experienced and motivated Team Leader to lead our growing Private Rented Sector Service (PRSS) across London, Kent and Surrey. This is an exciting opportunity to manage a dynamic team, build strong landlord partnerships and help shape a service that changes lives. You will lead the day-to-day delivery of the service, ensuring high-quality support and positive housing outcomes for clients with complex needs.
Key Responsibilities
- Lead and support a multi-disciplinary housing team
- Oversee referrals, assessments and accommodation placements
- Manage complex cases and provide operational cover when required
- Build strong relationships with landlords, local authorities and partner agencies
- Support tenancy sustainment and resettlement pathways
- Monitor KPIs, service performance and contractual compliance
- Drive service improvement and support future growth opportunities
- Ensure safeguarding, compliance and quality standards are consistently met
We are looking for someone who can balance operational leadership with compassion, partnership working and a solutions-focused approach.
Qualifications
- Experience supporting individuals with complex needs, including homelessness, offending behaviour, substance misuse or criminal justice backgrounds
- Strong knowledge of the private rented sector and tenancy sustainment
- Experience managing or supervising staff teams
- Ability to build effective partnerships across multiple agencies
- Understanding of welfare benefits, Universal Credit and housing affordability
- Strong organisational, communication and IT skills
- Ability to manage competing priorities and meet deadlines
Desirable
- CIH Level 4 qualification (or willingness to work towards this)
- Management qualification or working towards
- Experience managing services across multiple locations
If you are ready to lead a service that makes a real difference and want to be part of an ambitious, growing organisation, we would love to hear from you.
Benefits
- Flexible working
- Training and development opportunities
- BHSF Cashback Scheme (optional)
- Season Ticket Loan Scheme
- Cycle to work scheme
- Crisis Loan Scheme
- Electric Car Scheme
- 3 x Wellbeing Days (pro rata'd for part time employees)
- Access to Blue Light Card
- 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
- Contributory Pension Scheme
- Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
- Death in Service Payment (2x annual salary)
- Critical Illness Insurance (subject to qualifying criteria)
Team Leader PRSS - Private Renter Sector Service in City of Westminster employer: The Forward Trust
Join a forward-thinking organisation that is dedicated to making a meaningful impact in the housing sector. As a Team Leader for the Private Rented Sector Service, you will benefit from a supportive work culture that prioritises employee wellbeing and professional development, alongside flexible working arrangements. With access to comprehensive training opportunities and a range of attractive benefits, including generous annual leave and a contributory pension scheme, this role offers a rewarding career path in a dynamic environment across London, Kent, and Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader PRSS - Private Renter Sector Service in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenancy sustainment and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or complex cases in the past. Highlighting your ability to balance compassion with operational needs will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Team Leader PRSS - Private Renter Sector Service in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for housing and supporting people with complex needs shine through. We want to see that you genuinely care about making a difference in people's lives.
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and working within the private rented sector. We’re looking for specific examples that demonstrate your ability to lead and support others effectively.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Forward Trust
✨Know Your Stuff
Make sure you brush up on your knowledge of the private rented sector and tenancy sustainment. Understand the challenges faced by individuals with complex needs, as well as the key responsibilities of the role. This will help you demonstrate your passion and expertise during the interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing or supervising teams. Think of specific examples where you've led a team to success, especially in challenging situations. Highlight your ability to balance operational leadership with compassion and a solutions-focused approach.
✨Build Relationships
Since building strong partnerships is crucial for this role, come ready to talk about how you've successfully collaborated with landlords, local authorities, and partner agencies in the past. Share stories that illustrate your relationship-building skills and how they’ve led to positive outcomes.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle complex cases or manage competing priorities. Practising these scenarios can help you articulate your thought process clearly and confidently during the interview.
