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- Tasks: Serve customers, take orders, and maintain a welcoming environment at The Brink.
- Company: Join The Brink, an award-winning alcohol-free café bar supporting recovery in Liverpool.
- Benefits: Enjoy flexible hours, a vibrant community atmosphere, and the chance to make a real difference.
- Why this job: Be part of a unique space that promotes recovery and community engagement while gaining valuable experience.
- Qualifications: No specific qualifications required; just bring your passion for helping others and a positive attitude.
- Other info: Casual contract with no set hours; perfect for students looking for flexible work.
Location: Liverpool
Salary: £12.60 per hour
We are recruiting for Casual Front of House Staff at The Brink.
The Brink Liverpool is part of the Forward Trust which operate across the UK. There is nowhere else quite like the Brink or the Brink Café. The cafe serves a flourishing and established recovery community which links seamlessly with the general public, other partners and providers as well as the wider community including local residents.
The Brink Cafe is based in Liverpool’s city centre and was set up in 2011, The Brink Café which is based in The Brink is an award-winning alcohol free café bar, originally , the first of its kind in the UK. As well as offering healthy food and many varieties of non-alcoholic drinks, the venue offers an opportunity for individuals with addiction problems a discrete way of seeking help and support. Many of the staff who have or currently work at the Brink are in recovery themselves.
The Brink is a well-known and well-regarded central HUB which boasts an entertainment venue and space, offering activities such as open mic nights, film screenings, afternoon teas, holistic therapies, and forums & socials for a wide ranges of services and communities in the Liverpool City Region.
Roles Responsibilities
We are looking for individuals who can be flexible with a passion to learn and who are able to show empathy in line with the Brink community ethos. The opportunity to help and support those in recovery and who are seeking long term recovery is a big responsibility and therefore we welcome applicants who have had similar experiences or other instances of lived experience.
The ideal person should be open to contributing to ideas and suggestions around events and ideas for business growth and development and be prepared to go the extra mile. Be open to supporting the Supervisor and General Manager in order to provide services and events as well as helping out the chef with general kitchen and café duties.
Please note this is a casual contract- no set working hours or working pattern. 0 hours as and when needed to cover staff annual leave, sickness and events.
What You Will Be Doing
- Taking orders for food and drink following the ordering procedure and processing through the EPOS system
- Maintain a happy and customer focused environment
- Working shifts which will cover Sunday to Saturday including evenings and weekends
- Making sure customers have everything they need and have a good experience
- Cleaning down surfaces such as tables, bar and floor – making sure The Brink is presentable at all times
- Following the opening, closing and cleaning procedures
- Preparing the venue for opening – making sure the bar is stocked, clean plates, cutlery etc are available
- Asking customers for feedback
- Working with the kitchen staff so that orders are processed and served promptly
- Taking instruction from FOH Supervisor and the General Manager as per the needs of the business.
- Keep up to date with products,menu items and allergens
- Upsell drinks/ specials and sides to accompany meals
- Promote Brink services, activities and events eg. Relapse Prevention, meditation etc
- Be confident to bring suggestions to improve FOH service, delivery and overall customer satisfaction
- Assist in the kitchen or meeting rooms when necessary
- Support customers who may be looking for support by giving information or introducing them to treatment staff
The Ideal Candidate
Below is a list of the qualities that we are looking for in applicants to this post.
- Need to be flexible to cover shifts from Sunday to Saturday
- Demonstrate an ability to respect others and value diversity
- Be dedicated to ensuring excellent customer service, with a positive can do attitude at all times
- Be in tune with the ethos and rationale of the Brink and Forward Trust.
- Ability to continuously develop knowledge, learning skill and practice.
- Comply with codes of practice, policies, and procedures as instructed by the Supervisor and General Manager
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.To Apply
If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application. #J-18808-Ljbffr
Casual Front of House Staff employer: The Forward Trust
Contact Detail:
The Forward Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Front of House Staff
✨Tip Number 1
Familiarise yourself with The Brink's ethos and community focus. Understanding their mission to support individuals in recovery will help you connect with the team and demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Be prepared to showcase your flexibility and willingness to learn. Since this role requires covering various shifts, highlighting your adaptability and eagerness to take on new challenges can set you apart from other candidates.
✨Tip Number 3
Think of ideas or suggestions that could enhance customer experience at The Brink. Bringing these ideas to the table during your interactions can show your proactive attitude and commitment to contributing positively to the team.
✨Tip Number 4
If you have any personal experiences related to recovery or supporting others, be ready to share them. This can help establish a connection with the team and demonstrate your empathy, which is crucial for this role.
We think you need these skills to ace Casual Front of House Staff
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Casual Front of House Staff position. Understand the responsibilities and the ethos of The Brink, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required empathy and flexibility. Mention any personal experiences that align with the values of The Brink and Forward Trust.
Showcase Your Passion: Express your passion for supporting individuals in recovery and your commitment to excellent customer service. Use specific examples to demonstrate how you embody the ethos of The Brink in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Forward Trust
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for working in a community-focused environment. Highlight any personal experiences or connections you have with recovery or support services, as this aligns with the ethos of The Brink.
✨Demonstrate Flexibility and Adaptability
Since the role requires covering shifts at various times, be prepared to discuss your availability and willingness to adapt to changing schedules. Share examples of how you've successfully managed flexible work situations in the past.
✨Emphasise Customer Service Skills
The Brink values excellent customer service, so be ready to provide specific examples of how you've gone above and beyond for customers in previous roles. Discuss your approach to creating a welcoming atmosphere.
✨Bring Ideas for Improvement
Show that you're proactive by coming up with suggestions for enhancing the Front of House experience. This could include ideas for events or ways to improve customer interactions, demonstrating your commitment to the venue's growth.