Community Administrator - Part Time - Canterbury

We’re looking for a proactive, organised and detail-focused Community Administrator to join Forward Trust’s Canterbury service. This is a part-time role (21 hours per week, 3 days weekly, days to be agreed), based in Canterbury but with flexibility required to provide cover across our Ashford and Sittingbourne services when needed. You’ll play a vital role in supporting the smooth running of a busy community drug and alcohol treatment service. The work is varied and fast-paced, combining administration, data management, and coordination across multiple teams and partner organisations.

What you’ll be doing

• Providing day-to-day administrative support for the Canterbury service and covering other East Kent sites when required
• Managing data entry, monitoring systems, and maintaining accurate records across platforms such as Illy, Neo360, Excel, Word, and Outlook
• Supporting performance monitoring and contributing to key targets set by commissioners
• Acting as a first point of contact for enquiries—handling calls, emails, and in-person queries professionally and confidentially
• Coordinating communication between internal teams, head office, and clinical partners
• Taking minutes at meetings and supporting reporting and audit processes
• Managing office supplies, post, and general administrative systems

What we’re looking for

• Strong organisational skills with great attention to detail
• Confidence working with Microsoft Office and data systems
• The ability to communicate clearly and professionally with a range of stakeholders
• A calm, flexible approach when priorities shift
• Strong understanding of confidentiality and data protection
• Initiative to improve processes and keep systems running smoothly

This role is central to a service supporting people through drug and alcohol recovery. Your work will directly support accurate reporting, service quality, and most importantly, better outcomes for individuals in the community. If you’re someone who enjoys structured, meaningful work where no two days are the same, and you like being the person who keeps everything connected behind the scenes, this could be a great fit.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important.

Benefits

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here.

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview. If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.