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For Companies At a Glance
- Tasks: Support customer service and debt management with resource planning and analysis.
- Company: Join L&Q, a leading housing association dedicated to quality homes.
- Benefits: Enjoy a great pension plan, generous leave, health benefits, and volunteering days.
- Why this job: Make a real impact in a dynamic environment while developing your analytical skills.
- Qualifications: Strong communication, analytical skills, and experience in resource planning are essential.
- Other info: Hybrid working model with opportunities for career growth and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Stratford or Manchester, Trafford
Hybrid: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 16th February 2026
Interview Dates: week commencing 23rd February
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Your Impact In The Role
- You will support with the customer service and debt management service delivery plans and forecasts.
- Maintaining and building upon the existing WFM tool (Telepoti) as well as development of production of management information reporting.
- Provide effective and efficient analysis of staff resources, measuring performance against agreed SLA’s.
- Planning and forecasting across multiple channels (inbound and outbound voice, email, social media, e-task and webchat) to support the CSC to meet service levels and performance goals.
What You'll Bring
- Excellent written and verbal communications skills, able to produce detailed and accurate forecasts and schedule plans with the ability to translate/communicate to internal Customers.
- Highly analytical with strong organizational skills.
- Self-motivated, flexible with a desire to deliver excellent results & new ways of working.
- Experience within a contact centre resource planning team with a good understanding of workforce management, inbound, outbound and back-office methodologies and metrics.
- Relevant workforce management experience in a fast paced, customer focused environment with advanced understanding of end to end resource planning methodologies.
- Practical ability within a scheduling/forecasting/real time cycle, with a strong understanding of Contact Centre dynamics across omni-channel, resource implications and performance indicators.
- Ability to collaborate various data sources into meaningful, engaging reports with impact.
If this sounds like you we would love you to apply!
For reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk
About L&Q
We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.
People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.
Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.
Click here to find out more about L&Q and why you should join us!
Apply now
Resource Planning and Management Information Analyst employer: The Forum
Contact Detail:
The Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning and Management Information Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on L&Q. Understand their values and mission, and think about how your skills as a Resource Planning and Management Information Analyst can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to resource planning and management information. Think about specific examples from your past experience that demonstrate your analytical skills and ability to work in a fast-paced environment. We want to hear your success stories!
✨Tip Number 3
Show off your communication skills! Since this role requires excellent verbal and written communication, be ready to explain complex concepts clearly. You might even want to prepare a short presentation or report to showcase your ability to create engaging management information reports.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and keen on the role!
We think you need these skills to ace Resource Planning and Management Information Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resource Planning and Management Information Analyst role. Highlight your relevant experience in workforce management and your analytical skills, as these are key to impressing us.
Show Off Your Communication Skills: Since excellent written communication is a must, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to produce detailed forecasts and reports.
Highlight Your Analytical Prowess: We love candidates who can analyse data effectively! Include examples of how you've used data to drive decisions or improve processes in previous roles. This will show us you understand the importance of performance metrics in a contact centre environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at The Forum
✨Know Your Numbers
As a Resource Planning and Management Information Analyst, you'll need to demonstrate your analytical skills. Brush up on key metrics related to workforce management and be ready to discuss how you've used data to drive decisions in previous roles.
✨Master the Tools
Familiarise yourself with the WFM tools mentioned in the job description, especially Telepoti. If you have experience with similar software, be prepared to share specific examples of how you've leveraged these tools to improve scheduling and forecasting.
✨Communicate Clearly
Since excellent written and verbal communication skills are crucial, practice explaining complex data in simple terms. Think about how you can translate technical information into actionable insights for internal customers during the interview.
✨Show Your Flexibility
Highlight your self-motivation and adaptability. Be ready to discuss times when you've successfully navigated changes in a fast-paced environment, particularly in relation to resource planning and performance management.
