The Open University in Milton Keynes is seeking a Workforce Resource Manager to lead forecasting, capacity planning and workforce optimisation across a multi-site contact centre. You will oversee a team of Planning Analysts and partner with senior leaders to align plans with student demand, service levels and budgets.
The role requires extensive WFM experience, advanced Excel and Power BI skills, and a track record of driving process improvements in dynamic environments.
#J-18808-LjbffrStrategic Workforce Planning Manager in Nottingham employer: The Forum
The Open University is an exceptional employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With a strong commitment to professional development, employees have access to numerous growth opportunities while contributing to a mission that transforms lives through education. Located in vibrant cities like Milton Keynes, Manchester, and Nottingham, the role of Workforce Resource Manager allows for a hybrid working model, ensuring a balanced work-life experience.
