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- Tasks: Support real-time management and ensure effective workload distribution in a dynamic environment.
- Company: North Yorkshire Council, committed to community service and employee wellbeing.
- Benefits: Generous pension scheme, employee discounts, travel loans, and wellbeing support.
- Why this job: Make a difference in customer support while enjoying a flexible hybrid work model.
- Qualifications: Experience in real-time management and strong organisational skills required.
- Other info: Great career growth opportunities with a supportive team culture.
The predicted salary is between 29064 - 31537 £ per year.
Role Overview: Workforce Real Time Co‑ordinator – North Yorkshire Council.
Location: Northallerton, North Yorkshire (Hybrid).
Salary: £29,064‑£31,537.
Closing date: 26 April 2026.
Job Purpose: Support the Intraday Manager by ensuring all real‑time plans are rolled out effectively, liaising with all Service Teams and stakeholders to meet business needs. Maintain a high level of customer support while managing team workload and prioritising wellbeing.
Responsibilities:
- Monitor and manage live workload, staffing, and performance to meet operational targets.
- Produce agent schedules that meet business needs in a contact centre environment.
- Maintain customer support standards across multiple contact channels and locations.
- Collaborate with stakeholders at all levels.
Qualifications / Experience:
- Experience in real‑time management and omni‑channel management.
- Experience producing agent schedules for contact centre environments.
- High attention to detail and strong organisational skills.
- Ability to guide and support team members and navigate changing needs.
Work Base & Schedule: Initial 4‑week induction at Northallerton; thereafter, office base at Northallerton, Harrogate, Scarborough or Selby. Hybrid working model with typical week split between work‑from‑home and office.
Benefits:
- Local government pension scheme – 18.1% employer contribution.
- Salary sacrifice schemes.
- Employee discount benefits (shopping, supermarkets, gym).
- Travel loans.
- Health Assured – confidential wellbeing support.
- Other benefits available – consult Total Rewards brochure.
Contact: For questions, contact Jonathan Brand (jonathan.brand@northyorks.gov.uk / 01609 798565) or Craig Ryan (craig.ryan@northyorks.gov.uk / 01609 534062).
Key Dates: Closing date: 26 April 2026. Interviews: Phone call interviews W/C 4 May 2026.
Workforce Real Time Co-ordinator in Northallerton employer: The Forum
Contact Detail:
The Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Real Time Co-ordinator in Northallerton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at North Yorkshire Council. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for those interviews! Research common questions for real-time management roles and practice your answers. We want you to feel confident and ready to showcase your skills when the time comes.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed workloads or schedules in the past. This will demonstrate your ability to handle the responsibilities of the Workforce Real Time Co-ordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Workforce Real Time Co-ordinator in Northallerton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in real-time management and omni-channel environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills: Since this role requires high attention to detail and strong organisational skills, give us examples of how you've successfully managed workloads or schedules in the past. We love seeing concrete examples that demonstrate your capabilities!
Highlight Team Collaboration: Collaboration is key in this role, so make sure to mention any experiences where you’ve worked closely with stakeholders or team members. We’re looking for candidates who can navigate changing needs while maintaining a supportive environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at The Forum
✨Know Your Stuff
Make sure you understand the role of a Workforce Real Time Co-ordinator inside out. Familiarise yourself with real-time management and omni-channel strategies, as well as how to produce effective agent schedules. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires high attention to detail and strong organisational skills, prepare examples from your past experiences where you've successfully managed workloads or schedules. Be ready to discuss how you prioritised tasks and supported team members during busy periods.
✨Engage with Stakeholders
Collaboration is key in this position. Think about times when you've worked with different teams or stakeholders. Be prepared to share how you navigated those relationships and ensured everyone was on the same page, especially in a contact centre environment.
✨Prioritise Wellbeing
The job emphasises maintaining customer support standards while managing team wellbeing. Reflect on how you’ve balanced these aspects in previous roles. Discuss any strategies you’ve implemented to support team morale and performance, showing that you value both productivity and employee wellbeing.