At a Glance
- Tasks: Lead workforce planning and optimisation in a dynamic multi-site contact centre.
- Company: The Open University, a leading educational institution in Milton Keynes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Join a collaborative team with opportunities for growth and innovation.
- Why this job: Make a real impact on student experience through effective resource management.
- Qualifications: Extensive WFM experience, advanced Excel and Power BI skills required.
The predicted salary is between 40500 - 49500 £ per year.
The Open University in Milton Keynes is seeking a Workforce Resource Manager to lead forecasting, capacity planning and workforce optimisation across a multi-site contact centre.
You will oversee a team of Planning Analysts and partner with senior leaders to align plans with student demand, service levels and budgets.
The role requires extensive WFM experience, advanced Excel and Power BI skills, and a track record of driving process improvements in dynamic environments.
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Strategic Workforce Planning Manager in Manchester employer: The Forum
The Open University is an exceptional employer, offering a collaborative and inclusive work culture that values innovation and employee development. Located in Milton Keynes, employees benefit from flexible working arrangements, opportunities for professional growth, and the chance to make a meaningful impact on student success through strategic workforce planning. Join us to be part of a forward-thinking institution that prioritises both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Workforce Planning Manager in Manchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Strategic Workforce Planning Manager at The Forum!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like The Forum or be willing to refer you for that Strategic Workforce Planning Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from The Forum who’s on the lookout for their next Strategic Workforce Planning Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Strategic Workforce Planning Manager role at The Forum!
We think you need these skills to ace Strategic Workforce Planning Manager in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at The Forum. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at The Forum
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at The Forum. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
