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For Companies At a Glance
- Tasks: Balance service level targets and manage contact schedules in a dynamic environment.
- Company: Key player in contact centre management based in Cardiff.
- Benefits: Competitive salary, bonus structure, and hybrid work flexibility.
- Why this job: Join a team that values customer service and effective resource planning.
- Qualifications: Experience with WFM tools, Excel skills, and a passion for customer service.
- Other info: Exciting opportunity for growth in a fast-paced industry.
The predicted salary is between 30000 - 42000 £ per year.
A key player in contact centre management seeks a Real Time Planning Analyst in Cardiff. This hybrid role involves balancing service level targets with actual contacts, ensuring adherence to schedules, and using Workforce Management tools for effective resource planning.
The ideal candidate should possess hands-on experience with WFM tools, Excel skills, and a strong focus on customer service. Competitive salary and bonus structure offered for the right individual.
Real-Time Resource Planner (WFM) – Hybrid in Cardiff employer: The Forum
Contact Detail:
The Forum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real-Time Resource Planner (WFM) – Hybrid in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in contact centre management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your hands-on experience with WFM tools and Excel. Bring examples of how you've balanced service levels and managed schedules effectively.
✨Tip Number 3
Prepare for interviews by practising common questions related to resource planning and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Real-Time Resource Planner (WFM) – Hybrid in Cardiff
Some tips for your application 🫡
Show Off Your WFM Skills: Make sure to highlight your hands-on experience with Workforce Management tools in your application. We want to see how you've used these tools to balance service levels and manage resources effectively.
Excel is Key: Since Excel skills are a must-have for this role, don’t forget to mention any relevant experience you have. Whether it’s data analysis or creating reports, let us know how you’ve used Excel to drive results.
Customer Service Focus: We’re all about great customer service, so be sure to include examples of how you’ve prioritised customer needs in your previous roles. This will show us that you understand the importance of keeping customers happy while managing resources.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at The Forum
✨Know Your WFM Tools
Make sure you brush up on your knowledge of Workforce Management tools before the interview. Be ready to discuss your hands-on experience with these tools and how you've used them to balance service level targets in previous roles.
✨Excel Skills Are Key
Since Excel skills are crucial for this role, prepare to showcase your proficiency. You might be asked to solve a problem or analyse data during the interview, so practice common Excel functions and be ready to explain your thought process.
✨Customer Service Focus
Highlight your strong focus on customer service throughout the interview. Think of examples where you've gone above and beyond to meet customer needs, as this will demonstrate your alignment with the company's values.
✨Prepare Questions
Have a few thoughtful questions prepared to ask at the end of the interview. This shows your genuine interest in the role and the company. Consider asking about their approach to resource planning or how they measure success in the position.