At a Glance
- Tasks: Manage workforce schedules and ensure smooth service delivery in a healthcare contact centre.
- Company: Join a dynamic healthcare organisation committed to excellent service and teamwork.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with opportunities to develop your skills and advance your career.
- Why this job: Make a real difference in healthcare by optimising workforce efficiency and supporting your team.
- Qualifications: Experience in resource management and strong administrative skills are essential.
The predicted salary is between 29267 - 29267 £ per year.
Location: Bristol Office (Office‑based role)
Salary: £29,267 per annum
Closing date: 1st May 2026
About the role
We are looking for a proactive, analytical Workforce Planning Coordinator to join our healthcare contact centre operation. You will play a key role in ensuring smooth day‑to‑day service delivery using workforce data, forecasting, and workforce management tools to keep the right people in the right place at the right time.
Reporting
Reporting to the 111 Workforce Planning Manager and accountable to the IUC Workforce Planning Lead, you will be responsible for building and maintaining staffing plans, managing schedules, and supporting operational performance across the service.
Key responsibilities
- Build, maintain, and publish core shift schedules.
- Act as the main point of contact for urgent, routine, and amended scheduling requests.
- Schedule shifts, meetings, coaching sessions, briefings, task rotations, appointments, and new starter plans in line with call demand.
- Implement shift swaps, slides, and ad hoc changes as required.
- Process annual leave requests efficiently and highlight any risks or concerns.
- Review break and lunchtime distribution to maintain operational efficiency.
- Ensure all working patterns comply with employment legislation, including breaks and rest periods.
- Produce and maintain rolling schedules, ensuring accuracy before publication.
- Monitor real‑time and future resource utilisation across teams.
- Promote annual leave uptake to reduce end‑of‑year leave pressure.
- Maintain accurate workforce data within the workforce management system.
- Provide cover and support during periods of team absence.
- Act as the planning subject matter expert, supporting site leaders with service‑impacting changes.
- Manage the workforce planning inbox and calendar within agreed service levels.
- Deputise for the Workforce Planning Manager when required, including attending and presenting at meetings.
- Upskill team members and maintain up‑to‑date process maps.
- Support the Workforce Planning Manager with new projects and service improvements.
- Produce weekly performance and planning reports for management.
- Maintain the shift matrix.
- Support the development and maintenance of forecasting models.
Requirements and preferences
- Resource or workforce management experience.
- Strong administrative background.
- Line management experience (desirable).
- Understanding of financial performance targets and escalation processes.
- Knowledge of Workforce Management systems (Verint preferred).
- Strong MS Office skills (Excel, Word, PowerPoint).
Qualifications
Basic educational attainment (relevant experience preferred).
Candidate attributes
- Highly organised, able to manage large workloads and changing priorities.
- Calm, resilient, adaptable in fast‑paced environments.
- Excellent communication and stakeholder management skills.
- Comfortable with data, reporting, and performance metrics.
EEO statement
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal‑opportunity employer. References and DBS check are required prior to offer.
Workforce Planning Coordinator in Bristol employer: The Forum
At Practice Plus Group, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture in our Bristol office. As a Workforce Planning Coordinator, you will benefit from opportunities for professional growth, a commitment to employee well-being, and the chance to make a meaningful impact in healthcare service delivery. Join us to be part of a diverse team that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Planning Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to workforce planning. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to make decisions or improve processes in previous roles. This will demonstrate your fit for the Workforce Planning Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Workforce Planning Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workforce Planning Coordinator role. Highlight your experience in resource management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to workforce planning and data management. Let us know what makes you tick!
Show Off Your Skills:Don’t forget to showcase your strong MS Office skills, especially in Excel. If you've worked with workforce management systems like Verint, make sure to mention that too! We love seeing candidates who are comfortable with data and reporting.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Forum
✨Know Your Workforce Management Tools
Familiarise yourself with workforce management systems, especially Verint if you can. Be ready to discuss how you've used similar tools in the past and how they helped improve scheduling or resource allocation.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you've used data to make decisions or improve processes. This role is all about using data effectively, so be ready to impress!
✨Demonstrate Your Organisational Skills
Since this role requires managing large workloads and changing priorities, come prepared with examples of how you've successfully juggled multiple tasks. Share specific strategies you use to stay organised and efficient.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like scheduling and staffing plans. Good communication is key in this role, so show them you can convey information effectively and confidently.
