At a Glance
- Tasks: Provide top-notch IT support and tackle 2nd/3rd line technical issues.
- Company: Join a dynamic MSP client in Maidstone with occasional travel to London.
- Benefits: Gain valuable experience in a supportive team environment with career growth.
- Other info: Perfect for tech enthusiasts eager to solve problems and enhance their skills.
- Why this job: Be part of a small team and work with cutting-edge technology.
- Qualifications: 3+ years in IT support, industry certifications like CompTIA or Microsoft MCP/MCSE.
The predicted salary is between 45000 - 55000 £ per year.
The Fortune group is recruiting for an IT Support / Desktop Infrastructure Engineer for our MSP client based in Maidstone, with occasional travel to the London office. You will deal with 2nd / 3rd line technical issues.
The suitable IT Support Engineer should have worked previously in a technical IT support role covering 2nd/3rd line support for at least 3+ years. Additionally, the successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP / MCSE and have direct experience of working with common MSP tools and technologies, such as RMM solutions, Azure and Office 365 as well as a demonstrable knowledge of market leading Cyber security solutions.
Essential experience:
- Proficient knowledge of Microsoft OS 7-10 and Windows Servers
- Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V
- Office 365 & Azure (excellent knowledge and management experience of SharePoint is a must)
- MDM Solutions
- Networking concepts TCP/IP, DNS, DHCP, VPN, LAN, WAN, SAN
- Market leading Firewalls, Switches and Wi-Fi solutions
- Market leading Backup and recovery solutions
- Market leading Cyber security solutions
- Microsoft Intune
- Good communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals
- Outstanding problem-solving skills and the ability to think analytically
- Ability to work both independently and within a team environment
- A customer focussed approach with a passion for delivering high-quality support
- Full UK Driving Licence
This is an excellent opportunity to join a small team covering a wide variety of technology.
Locations
IT Support / Desktop Infrastructure Engineer in Kent, Larkfield employer: The Fortune Group
Join a dynamic and supportive team as an IT Support / Desktop Infrastructure Engineer in Maidstone, where your expertise will be valued and your professional growth encouraged. With a focus on continuous development and access to industry-leading tools, you'll thrive in a collaborative environment that prioritises high-quality support and innovative solutions. Enjoy the unique advantage of working in a vibrant location with occasional travel to London, enhancing both your career and personal experiences.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support / Desktop Infrastructure Engineer in Kent, Larkfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Fortune Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Fortune Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Fortune Group!
✨Direct Apply to The Fortune Group
Let's not forget to apply directly through the The Fortune Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support / Desktop Infrastructure Engineer in Kent, Larkfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Fortune Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Fortune Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Fortune Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
