At a Glance
- Tasks: Manage relationships with restaurants and drive revenue growth through tailored solutions.
- Company: Join TheFork, Europe's leading restaurant booking platform, part of Tripadvisor Group.
- Benefits: Enjoy flexible working, competitive salary, lunch vouchers, and lifestyle benefits.
- Other info: Work in a multicultural environment with opportunities for continuous learning and development.
- Why this job: Be part of a diverse team that values innovation and makes a real impact in the restaurant industry.
- Qualifications: Fluent in English with 2+ years in account management; strong negotiation and analytical skills.
The predicted salary is between 30000 - 40000 € per year.
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favourite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
What you will do:
- Manage the relationship with our customers, the restaurants.
- Offer personalized service once they have joined TheFork network.
- Ensure your Restaurant portfolio generates significant revenue with TheFork month over month by selling TheFork solutions to the Restaurants.
- Be the primary point of contact and build long-term relationships with customers.
- Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing.
- Set up action plans defined with Sales and Marketing departments.
- Work closely with our team of Marketing Restaurant Offer to develop promotional plans for your portfolio.
- Negotiate favourable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate.
- Monitor and take actions to ensure restaurants comply with our T&CS and quality policies.
- Ensure the support and training to use our tools.
- Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications.
Your KPIs will include (but not limited to):
- Monthly revenues generated by the restaurants in your portfolio.
- Promotions available across your portfolio.
- Maintaining and reducing our Churn Level.
- Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
- Number and quality of restaurants participating in TheFork Festivals.
Who you are:
You Must Meet These Critical Qualifications:
- Fluent in English; additional languages are highly appreciated.
- At least two years of experience in account management or a closely related role.
- A self-driven, results-oriented professional who consistently strives to meet and exceed targets.
- Confident and comfortable conducting negotiations and commercial conversations over the phone.
- Strong understanding of revenue management-related topics and commercial performance levers.
- Analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
- Quickly establish trust and build credible, long-term business relationships.
- Work autonomously and are comfortable managing KPIs, targets, and performance metrics.
- Adept at managing multiple projects simultaneously without losing focus or quality.
You Can Impress With These Additions:
- Experience within the Internet, digital, or tech sector.
- Proven background in pitching and selling promotions, deals, or flash sales.
- Comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
- Experience handling large portfolios, managing between 300 and 800 accounts.
- Thrive in fast-paced environments and remain organised under pressure.
What we offer you:
- An awesome team.
- A permanent contract.
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).
- Competitive fixed salary and bonus.
- Lunch vouchers available 3 working days per week (delivered to the office only).
- International teams and a multicultural environment spanning 11 offices across Europe.
- Highly inclusive working environment.
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc.
- Continuous learning and development programs.
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey.
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
- Health insurance.
- Life & Disability Insurance at no cost to the employee.
- Attractive pension plans.
- Amazing offices with dining, a coffee point on each floor, and leisure area.
- Team building events.
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavour to ensure that everyone has the opportunity to reach their full potential. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com.
Account Manager in London employer: The Fork
At TheFork, we pride ourselves on fostering a vibrant and inclusive work culture that champions personal growth and innovation. As an Account Manager, you'll enjoy a flexible working environment, competitive salary, and numerous lifestyle benefits, all while being part of a passionate team dedicated to transforming the restaurant industry across Europe. With opportunities for continuous learning and a commitment to employee well-being, your career here is not just a job—it's a meaningful journey.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research TheFork's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your experience aligns with the role of Account Manager. Highlight your successes in account management and how you can drive revenue for restaurants using TheFork's solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining TheFork family!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and the restaurant industry shine through! We want to see how your enthusiasm aligns with our mission at TheFork.
Tailor Your Experience:Make sure to highlight your account management experience and any relevant skills that match the job description. We’re looking for results-driven individuals, so share specific examples of how you've exceeded targets in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and ensure you’re considered for the role.
How to prepare for a job interview at The Fork
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your understanding of revenue management. Brush up on key metrics and be ready to discuss how you've driven revenue growth in previous roles. This shows you’re not just about relationships but also about results.
✨Showcase Your Negotiation Skills
Prepare examples of successful negotiations you've conducted in the past. TheFork values win-win situations, so think of times when you’ve helped clients optimise their margins while achieving your targets. This will highlight your ability to create value for both parties.
✨Be Customer-Centric
TheFork is all about building long-term relationships with restaurants. Be ready to talk about how you've tailored solutions to meet customer needs in your previous roles. Share specific instances where your personalised service made a difference.
✨Demonstrate Your Organisational Skills
With a portfolio of 300-800 accounts, organisation is key. Prepare to discuss how you manage multiple projects and maintain focus under pressure. Use examples that illustrate your ability to juggle tasks while ensuring quality service.
