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For Companies At a Glance
- Tasks: Manage daily clinic operations and lead a dynamic admin team.
- Company: Berkshire Health Limited, dedicated to exceptional patient care.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Strong interpersonal skills and experience in staff management required.
- Other info: Join a team that values innovation, teamwork, and excellence in patient care.
The predicted salary is between 36000 - 60000 £ per year.
Position Summary
The Clinic Manager is responsible for the day-to-day running of the clinic, covering two buildings: 11 Kendrick Road & 23 Craven Road.
- Line managing the admin team, fostering clinical and organisational excellence.
- Working alongside the Lead Nurse and Billings Manager to ensure all services are working collaboratively with one aim.
Knowledge, Training & Experience required
- Excellent interpersonal and organisational skills.
- Initiative and keenness to learn.
- Ability to work under pressure and plan strategically while coping with day-to-day problems.
- Experience of staff management.
- Sound computer skills using MS Office Suite and web-based systems.
- Numerate, able to analyse, interpret and utilise data to improve performance.
Team Working
- To display a high standard of teamwork, assisting where other staff are absent or when the workload is particularly high.
- To motivate members of the team to work to their best ability, reaching targets and continue to grow.
- To help integrate new business solutions or clinical treatments to the team in a way that they feel supported, educated and confident in what they are doing.
Confidentiality
- To always maintain patient confidentiality and comply with all data protection regulations.
- To always maintain commercial confidentiality.
Specific Tasks
Management of Staff
- To oversee the normal efficient working of the clinic.
- Provide a full range of personnel management services: inductions, training, welfare, health and safety, 1-2-1's, performance goal setting and evaluation, and delegation of workloads for all members of the admin team.
- To work alongside the Compliance and HR Manager with regards to recruitment, selection, discipline and grievance procedures.
Clinic Development
- To work alongside the admin team to find ways of improving the service to ensure it is running efficiently.
- Introducing new services, specialities, consultants and making improvements to the patient management system.
- Help support marketing campaigns and raising awareness of new clinical services.
Practice Organisation
- Plan, co-ordinate and monitor staff activities to ensure efficient service to patients and support to consultants.
- Oversee staff rotas and monitor effectiveness and adequacy of cover.
- Work with lead nurse on matters of clinical importance, especially infection control.
- Work in conjunction with the Facilities Management company to help arrange annual/other service visits for PAT testing, utility serving, lift maintenance etc.
- Arrange monthly admin meetings to provide updates and discuss ongoing administrative matters.
- Work with third-party providers to ensure cross care and best patient outcomes.
Health and Safety
- Ensure all accidents or dangerous incidents are investigated, recorded, reported to the Compliance & HR Manager and followed up.
- Carry out all necessary H&S audits and carry out any actions that arise from them.
Management of Premises
- Ensure maintenance issues are reported to the facilities management company and action any immediate work to maintain a safe working environment.
- Carry out 6 months fire drills to maintain fire safety.
- Ensure cleaning standards are maintained and any issues reported to the cleaning contractor.
IT and Telecom Services
- Developing reporting and management of phone usage to hit KPIs.
- Using a CRM, provide reporting and data to help monitor enquiries and performance and use it to monitor performance.
- Troubleshoot issues with assistance from IT.
Finance
- Work with the Finance and Billing manager to ensure fees are being monitored and yearly budgets for maintenance work are kept.
- Maximise income and control costs as part of the management team.
Other
- Deal with enquiries and complaints from patients effectively and efficiently to promote patient satisfaction, liaising with clinical staff and consultants as necessary.
- Act as part of the management team alongside the consultant directors and together with them, plan, develop and implement any changes necessary to meet new demands on the clinic both internally and externally.
- Manage the clinic according to the vision and mission statements agreed with the directors and approved by them.
Education and Training
- Participate in ongoing training and development both in-house and externally.
- Developing strategies for the clinic on issues such as computer systems and cyber security.
Our Purpose
To serve our communities, being there for people in their time of need.
Our Values
- Teamwork – We support one another and work together with trust and respect, knowing that great care is never delivered alone.
- Excellence – We strive for the highest standards every day, delivering safe, high-quality care to those who need us most.
- Caring – We lead with empathy, kindness and compassion — always seeing the person behind the problem.
- Innovation – We stay open-minded and enthusiastic about better ways of working. By embracing new ideas and improvements, we help deliver better care when our patients need it most.
Our Vision
To be the UK's leading consultant-led clinic group — where exceptional care, innovation and teamwork create lasting impact in every community we serve.
Clinic Manager (Reading) employer: The Forbury Clinic
Contact Detail:
The Forbury Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Manager (Reading)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare industry. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Clinic Manager role.
✨Tip Number 2
Prepare for interviews by researching the clinic's values and mission. Show us that you understand our commitment to teamwork, excellence, and innovation. Tailor your answers to reflect how you embody these values in your work.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for management roles and get comfortable discussing your experience in staff management and clinic operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Berkshire Health Limited.
We think you need these skills to ace Clinic Manager (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Clinic Manager role. Highlight your interpersonal and organisational skills, as well as any experience in staff management. We want to see how you can bring excellence to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our values of teamwork, excellence, and caring. Let us know how you can contribute to our mission!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think strategically while managing day-to-day issues, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Forbury Clinic
✨Know the Clinic Inside Out
Before your interview, make sure to research Berkshire Health Limited thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Clinic Manager, you'll be overseeing a team. Prepare examples of how you've successfully managed staff in the past, focusing on your ability to motivate and support your team. Highlight any experience you have with training and development, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenges in previous roles. Think of specific instances where you had to plan strategically while managing day-to-day issues. This will illustrate your capability to work under pressure and maintain operational excellence.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic's future plans, team dynamics, and how they measure success. This shows that you're not just interested in the job, but also in contributing to the clinic's growth and success.