Workforce Senior Coordinator

The FA are excited to be searching for a Workforce Senior Coordinator to join our FA Learning team. You will be responsible for leading the coordination of data and tracking of quality oversight of the coach developer workforce across all disciplines and delivery modes. This role ensures that workforce insights, learner feedback and national trends are actively used to inform recruitment, deployment, and continuous improvement activity. Working collaboratively with colleagues across Quality Assurance, Workforce Development, Evaluation and Planning, the role helps maintain a high‑performing, diverse and engaged casual workforce capable of meeting organisational demand while upholding high standards of delivery.

What will you be doing?

• Ownership of workforce data and insight, providing monthly reporting on individual activity and national trends.
• Oversee the deployment of a team of quality developers and quality assurers.
• Working in collaboration with the Workforce Development team and Quality Assurance Lead to ensure regular feedback is collated and actioned.
• In collaboration with the Evaluation Lead, utilise learner feedback to improve course delivery, reporting on trends, talent mapping and contributing to individual profiling.
• Capture and utilise insight from various inputs to feed into the deployment of coach developers.
• Liaise with the planning team and other Senior Workforce Coordinators to ensure sufficient demand of coach developers to fulfil course demand, utilising data to inform recruitment requirements.
• Ownership of the workforce reward and recognition process, coordinating timely and relevant incentives.
• Support specific EDI activity relating to the coach developer workforce.
• Collaborate effectively with colleagues across the department to ensure we have a highly effective casual workforce capable of achieving our department's purpose.
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well‑being can be maintained.

What are we looking for?

Essential for the role:

• Degree qualification in learning, education, sport, or a related field, providing a strong foundation in pedagogical principles and workforce recruitment management strategies.
• Familiarity with adult learning theories and design principles, particularly as they relate to organising, recruiting and developing a casual workforce.
• Knowledge of event logistics management, including venue coordination, scheduling, and resource allocation, with a focus on optimising the learner experience.
• Proven experience in managing learning events across geographically dispersed regions, ensuring consistency and quality across various locations.
• Demonstrated experience in supporting learning delivery across multiple formats (in-person, virtual, hybrid) and diverse disciplines, adapting to different learning needs and logistical challenges.
• Successful track record in data management of a variety of feedback mechanisms to inform practitioner delivery.
• Effective relationship management skills, with the ability to build strong partnerships and influence stakeholders at all levels to drive alignment and achieve event objectives.
• Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and logistical planning.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to a range of stakeholders.
• Strong organisational and project management skills, ensuring efficient coordination and execution of recruitment events and workforce management.

Beneficial to have:

• Experience in attracting and engaging individuals from underrepresented groups.
• Background in managing workforce budgets, ensuring cost efficiency without compromising on quality and learner experience.
• Experience with risk management in event planning, including contingency planning and problem‑solving in dynamic learning environments.
• Advanced proficiency in Microsoft Excel, including the ability to analyse complex data sets, create detailed reports, and manage event logistics.
• Experience with project management tools (e.g., Asana, Trello, Microsoft Project) to organise, track, and deliver learning events on time and within scope.
• Knowledge of virtual event platforms (e.g., Zoom, Microsoft Teams, WebEx) and how to effectively integrate these tools into learning delivery.
• Experience with presentation software (e.g., PowerPoint, Prezi), creating visually engaging and informative presentations for stakeholders and learning events.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world‑class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high‑performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well‑being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full‑time, permanent contract).
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page. We are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.