Ticketing Operations Lead in Wembley

The Football Association and Wembley Group are looking for an experienced Ticketing Operations Lead to take ownership of our ticketing strategy and deliver an outstanding service for our events. This is a senior operational role, leading a team of Ticketing Operations Managers to ensure every ticket sold contributes to a smooth, secure and exceptional experience for our Event Owners, members and visitors. With over 50 major events expected this year, particularly between May and September, the role will involve regular evening and weekend work, making flexibility essential.

What the role involves

• You will be responsible for delivering the Group's ticketing strategy and making sure that our processes are robust, auditable and consistently high performing.
• You will lead and develop a team, providing coaching, feedback and opportunities to ensure they reach their full potential.
• You will manage ticketing for a wide range of events, from major matches to smaller stadium events, including planning, sales, fulfilment and post-event reconciliation.
• You will oversee budgets and forecasts, provide accurate reporting and work with colleagues to make sure all ticketing operations are safe, secure and deliver the very best customer experience.
• You will also play a key role in succession planning, team development and continuous improvement, ensuring the department is recognised as delivering a “Best Venue” service.

What we are looking for

• Significant experience managing venue or event ticketing operations.
• Expertise with venue ticketing systems, ideally including AV.
• Experience in event ticketing planning and venue manifest management.
• Strong skills in Microsoft Office and day-to-day budget management.
• Experience managing and developing teams.
• A flexible approach to working hours, including evenings and weekends.
• Experience of high-end club membership schemes.
• Knowledge of football club ticketing operations and stadium music events.

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract).
• A hybrid working model which offers greater flexibility.

Working model and commitments

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.