At a Glance
- Tasks: Support the Hospitality and Protocol team in delivering top-notch FA events at Wembley and beyond.
- Company: Join the Football Association, the heart of English football, in a vibrant and diverse workplace.
- Benefits: Enjoy free lunches, event tickets, private medical cover, and a flexible hybrid working model.
- Other info: Work under the iconic Wembley arch and enjoy unique opportunities for growth and development.
- Why this job: Be part of iconic events and make unforgettable memories while developing your career in sports hospitality.
- Qualifications: Experience in administration and hospitality, with strong attention to detail and professionalism.
The predicted salary is between 27000 - 33000 £ per year.
The FA is excited to be searching for a Hospitality and Protocol Assistant on a fixed-term contract for up to 9 months.
In this role, you will support the Hospitality and Protocol team in the effective operational delivery and administrative coordination of all FA events, both at Wembley Stadium and on the road.
What will you be doing?
- Provide administrative and operational support for all FA events, including England senior men's and women's, men's U21S, and domestic cup competitions, ensuring areas achieve the required high standards.
- Supporting the Hospitality & Protocol team with pre-event set-ups, briefing documentation and liaison with FA and Wembley teams, host venues, stakeholders and suppliers.
- Support with issuing invitations, maintaining guest lists, and managing inbox enquiries and requests from various stakeholders.
- Coordinate and support event day operations including ticketing, staffing, parking, branding, and catering.
- Support on the planning and delivery of our partner hospitality lounges (FA Lounge and FA Club areas) for FA games played at Wembley, and on the road.
- Support the Hospitality & Protocol team with Royal Box seating, dining, and the Hospitality lounge set-ups.
- Support in any pre- and post-match presentations and gift exchanges.
- Order gifts and event day collateral, whilst monitoring and maintaining inventory.
- Raise invoice requests, purchase orders and liaise with suppliers and contractors regarding invoicing.
- Executes additional tasks as required to meet the FA's changing priorities.
- Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
- As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.
The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
- Administrations and coordination experience.
- Proficient in Microsoft Office.
- Experience of working in a hospitality or client-facing role.
- Ability to remain professional and discreet.
- Highly detail-oriented with strong accuracy skills.
- Strong capability to prioritise and balance work across a range of games simultaneously.
Beneficial to have
- Understanding of Workday.
- Experience of working in sports events.
- Experience of working with VIPs.
- Forward-thinking with a strong focus on processes and efficiency.
- Ability to work autonomously and provide innovative and creative ideas.
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team.
The remaining days can be worked remotely.
We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country.
The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer.
If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.
The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
The advert for the position is set to close on Thursday 20th August at 11:59 PM.
If you are successful at the shortlisting stage, you will be invited to an in-person interview at Wembley Stadium on Tuesday 25th August.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles.
To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football.
We are also delighted to offer a world-class, Elite Performance Centre, St.
George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role.
But that is not all; we also have a range of exciting benefits, some of which can be found below:
Benefits and Perks
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
- A hybrid working model which offers greater flexibility.
- #J-18808-Ljbffr
Hospitality and Protocol Assistant in Wembley employer: The Football Association
The Football Association is an exceptional employer, offering a dynamic work culture that prioritises professional development and collaboration within the FA Learning division. As a Casual Quality Developer, you will benefit from extensive opportunities to enhance your coaching skills while contributing to the growth of the coaching workforce in a supportive environment that values your insights and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality and Protocol Assistant in Wembley
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Hospitality and Protocol Assistant in Wembley
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at The Football Association
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at The Football Association. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
