At a Glance
- Tasks: Enhance visitor experience at Wembley Stadium and manage customer interactions.
- Company: The Football Association, dedicated to exceptional service and inclusion.
- Benefits: Dynamic work environment with leadership opportunities and event involvement.
- Other info: Opportunity to work during exciting events and weekends.
- Why this job: Join a passionate team making a difference in customer engagement and accessibility.
- Qualifications: Significant customer-facing experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Football Association is seeking a motivated Customer Engagement professional to enhance the visitor experience at Wembley Stadium.
This role involves managing customer interactions across various platforms, supporting event planning and ensuring high service standards.
Candidates should have significant customer-facing experience, strong problem-solving skills, and proficiency in CRM systems, especially in fast-paced environments.
The role includes leadership responsibilities and may require working during events and weekends.
Join us in a dynamic environment dedicated to delivering exceptional customer service and promoting accessibility and inclusion.
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We think you need these skills to ace Guest Experience & Accessibility Lead in Wembley
Customer Engagement
Visitor Experience Management
Event Planning
Service Standards
Customer-Facing Experience
Problem-Solving Skills
CRM Systems Proficiency
