Venue Experience Coordinator

The FA are excited to be searching for a Venue Experience Coordinator, who will support the planning, coordination, and delivery of event logistics and venue experience initiatives across both bowl and non-bowl events. The role will act as a key support function to operational delivery, coordinating staff, suppliers, and stakeholders to ensure venue set-up, operations, and activations are delivered to a high standard. The role will contribute to enhancing guest, stakeholder, and partner experiences through proactive involvement in experiential activations, feedback analysis, and continuous improvement across venue operations.

What will you be doing?

• Event & Venue Operations: Support the planning and delivery of event logistics across bowl and non-bowl events, acting as a client lead when required. Coordinate venue set-up and operational activity, working closely with internal teams, external suppliers, and contractors. Provide on-the-ground operational support during live events to ensure smooth delivery and issue resolution.
• Stakeholder & Partner Coordination: Liaise with FA, WNSL, and stadium partners and stakeholders to support the development and delivery of stadium-based activities and experiences. Collaborate with both Commercial and Operational teams to ensure alignment between partner activations and venue operations. Support the delivery of experiential and event activations that enhance stakeholder and partner engagement.
• Experience & Advancement: Collect, coordinate, and analyse guest and venue feedback, providing insights and recommendations to improve the overall venue experience. Proactively support the development of concepts and execution plans in collaboration with partners and stakeholders to enhance fan and guest engagement. Identify opportunities to streamline operational processes and improve efficiency across venue delivery.
• Projects, Performance & Compliance: Assist in the delivery of stadium projects as required, supporting planning, coordination, and implementation phases. Support the monitoring of KPIs and SLAs for stadium contractors, assisting with performance tracking and reporting. Ensure all activities align with stadium policies, safety standards, and FA Group procedures.
• General Responsibilities: Support administrative tasks related to event delivery, contractor coordination, and stakeholder engagement. Undertake additional duties as required to support the evolving needs of the venue and The FA Group.

What are we looking for?

Essential for the role:

• Experience supporting live events, venue operations, or customer/guest experience delivery in a fast-paced environment.
• Strong organisational and coordination skills, with the ability to manage multiple workstreams simultaneously.
• Proven ability to work collaboratively with internal teams, suppliers, and external stakeholders.
• Strong communication skills, both written and verbal.
• Willingness to work flexible hours, including evenings, weekends, and event days.

Beneficial to have:

• Experience within a stadium, arena, or large-scale event venue.
• Experience managing suppliers or supporting contractor performance (KPIs/SLAs).
• Exposure to experiential activations or guest engagement initiatives.

What’s in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' day's leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract).
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page. Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.