Casual Quality Assurance Team Member - Wembley Stadium in London

We are recruiting for a pool of Quality Assurance Team Members to work directly for the Crowd Safety Team under the arch of the iconic Wembley National Stadium in what is going to be an exceptionally busy 2026. If you feel that you have the dedication and drive and want to become a part of an amazing Crowd Safety Team, then please feel free to apply.

In order to perform effectively and achieve its goals, Wembley National Stadium needs to be responsive to its operational environment. The Quality Assurance Team supports Wembley in achieving and maintaining the desired level of quality delivery (safety, security, customer service, and adherence/compliance to statutory requirements) by identifying variances that deviate from expected standards or requirements and addressing them through continuous development, utilising the principles of coaching, mentoring, and supporting the development of event day staff.

• Support adherence to internal policies and procedures, and industry legislation and regulations.
• Work collaboratively with operational teams to deliver a coordinated approach to identifying, developing and reviewing quality standards to drive forward continuous improvement.
• Ensure consistent adherence to the highest standards of safety, security and customer service standards through undertaking quality improvement monitoring and improvement activities.
• Build effective relationships with colleagues at all levels through open communication and constructive feedback, and provide clear and accurate QA advice to ensure activities align with and support Wembley Stadium's quality assurance strategies and initiatives.
• Coach, develop and mentor staff on quality procedures and best practices.
• Collect, analyse, and report on quality assurance details and data to inform management decisions and demonstrate compliance to stakeholders and authorities.
• Produce quality assurance reports.
• Participate in post-event evaluations to identify areas for improvement.
• Implement changes to enhance future operations and overall efficiency.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity.
• Take responsibility for one’s own performance and development, through maintaining up-to-date knowledge, and reflecting on one’s own performance.

• Minimum Level 3 Spectator Safety qualified.
• Operational experience.
• Assessor/training qualifications (desirable).
• Experience in quality assurance (desirable).
• Excellent communication (verbal, written, listening).
• Excellent organisational skills, time management and attention to detail.
• Excellent interpersonal skills with the ability to motivate, inspire, build rapport, and manage behaviour positively.
• Proficiency in Microsoft Office.

This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work. We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. During the Concert season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas.

We pride ourselves on offering a competitive rate of pay as well as great opportunities to develop and grow in your role. We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.