At a Glance
- Tasks: Support the administration of International Transfer Certificates and provide customer service to the football community.
- Company: Join The Football Association, the heart of English football operations.
- Benefits: Enjoy competitive salary, free lunches, event tickets, and a hybrid working model.
- Other info: Work under the iconic Wembley Stadium and be part of a diverse, inclusive team.
- Why this job: Make a real impact in football while developing your skills in a dynamic environment.
- Qualifications: Strong IT and administrative skills, with a keen eye for detail.
The predicted salary is between 43335 - 52965 £ per year.
The Football Association has an exciting opportunity for an ITC Administrator.
The FA's Football Operations team has an exciting opportunity for a detail-oriented ITC Administrator, with strong interpersonal skills to support the administration of International Transfer Certificates (ITC) for the National Leagues Pyramid (NLP) and Grassroots game and to provide Customer Service Support to the game, while supporting our wider Player Status & Registrations team.
International Transfer Certificates are required when all players above the age of 10 move from England to or from another country to play football.
The postholder will work with other national associations, use FIFA and FA systems to play a key role in ensuring this process is done effectively to allow players to play.
The postholder will be based in the Football Operations Division, which is at the heart of the running of the game, including Player Status & Registrations, Refereeing, FA Competitions, Licencing & Sanctioning and the National Leagues Pyramid, including the Women's National League, providing great exposure into the running of the game.
This role is a 12-month Fixed Term Contract. Interviews for this role will take place the week commencing 7th of September.
What will you be doing?
- Processing International Transfer Certificates received via the registration portal in a timely, effective and accurate manner in accordance with performance targets.
- Supporting the wider Player Status team where required in Player Registration matters, such as Player Contract & Loan submissions for the National Leagues Pyramid.
- Using the designated Customer Service platform to respond, within agreed timeframes, to queries received in relation to ITCs or other queries assigned to the post holder.
- Ensuring that the relevant reporting tools are updated daily to provide accurate positioning of current application flows.
- Engaging with external stakeholders, such as other National Associations to confirm that players are either registered to their Association or The FA.
- Utilising FA and FIFA Systems to ensure that players are correctly registered or released in accordance with their application.
- Supporting the team in delivering projects that are designed to provide Continual Process Improvement.
- Always providing high-quality and respectful customer service to stakeholders in line with The FA Group Values.
- Executing additional tasks as required in order to meet FA Group changing priorities.
- Complying with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
What are we looking for?
Essential for the role
- Excellent IT skills utilising Office 365 products
- Strong administrative skills, especially in writing & constructing emails
- Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment
- Eye for detail in process environments.
Beneficial to have
- Use of customer service platforms ie. Freshdesk
- Experience of using smartsheet or other data platforms
- Understanding of FIFA Player Status Articles and the International Transfer Certificate policy for adults and minors.
- Experience of sports / football administration
What's in it for you?
We are committed to ensuring everyone can flourish in their roles.
To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football.
We are also delighted to offer a world-class, Elite Performance Centre, St.
George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role.
But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
- Free, nutritious lunches at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
- A hybrid working model which offers greater flexibility.
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team.
The remaining days can be worked remotely.
We will continue to monitor this model, and it may be adjusted in future if deemed necessary.
The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country.
The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check.
The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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ITC Administrator - 12 month FTC employer: The Football Association
The Football Association is an exceptional employer, offering a dynamic work culture that prioritises professional development and collaboration within the FA Learning division. As a Casual Quality Developer, you will benefit from extensive opportunities to enhance your coaching skills while contributing to the growth of the coaching workforce in a supportive environment that values your insights and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land ITC Administrator - 12 month FTC
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✨Flex Your Communication Skills
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We think you need these skills to ace ITC Administrator - 12 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to The Football Association.
How to prepare for a job interview at The Football Association
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Football Association's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services The Football Association offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
