Content Operations Coordinator - Systems & Workflow

Overview

The FA is excited to be searching for a Content Operations Coordinator – Systems & Workflow to join the team. The post-holder will define and drive the operational backbone for content delivery across the England national team and FA Cup brands via operated (social media) and owned (web and app) platforms. By shaping systems, embedding workflows and processes, and aligning teams, the role ensures operational frameworks are in place to deliver content consistently, efficiently and with maximum impact.

What will you be doing?

• Drive seasonal content and channel planning across FA brands (England national teams and FA Cups): research, build and maintain dynamic planning boards that bring together fixtures, results, ticket sales, awards, key dates, activations and milestones, giving Content Managers a clear foundation for content planning, ideation, production and publication.
• Enable creative excellence through systems and tools – managing, analysing and evolving forms, workflows and third-party platforms, while embedding consistent ways of working through onboarding, training and team support.
• Drive international tournament and pre-match camp planning – managing cross-functional R&R boards, aligning stakeholders on timelines and turning briefing/debriefing sessions into clear, actionable outputs.
• Coordinate multiple overlapping campaigns – supporting project delivery by tracking responsibilities across internal and external teams, ensuring communication is optimal, and that work is delivered on time and to the highest standard.
• Champion reporting and performance – managing dashboards and reporting tools that showcase impact, ensure accurate and timely data reporting, and supply tailored outputs for different stakeholders and audiences to enable data-driven decision-making.
• Maintain clarity and consistency – managing centralised documentation, workflows and asset hubs to ensure processes, resources and creative assets are always accessible and applied consistently.
• Problem-solve and improve – identifying challenges in systems or delivery, supporting solutions that improve speed, consistency and creative impact.
• Collaborate with contracted agencies – ensuring external teams are smoothly integrated with internal workflows and aligned to day-to-day priorities.
• Executes additional tasks as required to meet the FA\’s changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA\’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Examples of Key Accountabilities

• Design and embed operational frameworks that define clear workflows, responsibilities and publishing coordination, ensuring creative teams have the structure needed to deliver high-impact campaigns consistently.
• Integrate commercial partners by assessing new partner campaign briefs, initiating resource requests, kicking off projects and coordinating internal and external stakeholders across Content, Commercial Partnerships, CRM, Creative and Marketing to ensure timely delivery and efficiency of campaigns.
• Drive cross-functional alignment for hero activations/tournaments, camps and campaigns by owning R&R boards and team check-ins, managing timelines and translating briefing/debriefing sessions into clear, actionable outputs.
• Develop and refine reporting dashboards that track social KPIs, project performance, stakeholder deliverables and content impact, providing insights for internal teams, partners and leadership.
• Manage centralised knowledge hubs, ensuring documentation, processes and creative assets are up to date, easy to access, and consistently applied across internal teams and external agencies.

What are we looking for?

Essential for the role:

• Knowledge: Strong understanding of content operations workflows, including planning structures, documentation and cross-team coordination.
• Experience working with agencies or vendors to align day-to-day outputs with internal teams.
• Technical Skills: Experience producing or maintaining dashboards for analytics and reporting.

What\’s in it for you?

We are committed to ensuring everyone can flourish in their roles. We have unique office spaces under the arch of the Wembley National Stadium, the home of English Football, and a world-class Elite Performance Centre, St. George\’s Park in Staffordshire. We offer a competitive salary and opportunities to develop and grow, along with a range of benefits:

• Access to event day tickets at Wembley Stadium and regular internal events, with a focus on wellbeing.
• Free, nutritious lunches at Wembley Stadium and St. George\’s Park.
• Free private medical cover.
• A contributory pension scheme.
• Additional