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- Tasks: Ensure safety and customer-friendly environment during events at Wembley Stadium.
- Company: Join The FA, the heart of English football, promoting inclusion and diversity.
- Benefits: Competitive pay, unique workspaces, and opportunities for personal growth.
- Why this job: Be part of iconic events, develop skills, and contribute to a safe atmosphere.
- Qualifications: Must be working towards Level 2 Certificate in Spectator Safety; strong communication and conflict management skills required.
- Other info: Casual role with late evenings and weekends; hearing protection provided during concerts.
You will be responsible for ensuring that a safe, secure and customer-friendly environment is maintained in their designated area at all times during events at Wembley Stadium. What You\’ll Do?
- To ensure the safety and welfare of all spectators.
- To be able to understand verbal and written instructions and communicate clearly with spectators.
- To be smartly dressed, appearance should be tidy, and they should always wear a high-visibility jacket or tabard appropriate to their position.
- To understand the general responsibilities towards the health, safety and welfare of all spectators, other stewards and themselves.
- To show a strong level of understanding and be inclusive at all times, ensuring the right level of care and knowledge is provided to all guests.
- Executes additional tasks as required to meet FA Group\’s changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being can be maintained.
- As part of The FA\’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
You must be either qualified / or working towards and complete at least the first three mandatory units of the LEVEL 2 CERTIFICATE IN SPECTATOR SAFETY (RQF) (2021). You must show evidence of this if you are invited to interview.
- Strong conflict management skills.
- Ability to work as part of a team.
- Strong communication skills with wider team members and spectators.
- Ability to work calmly under pressure.
- Strong customer service skills to aid and liaise with spectators.
This role is offered on a casual basis, and those successful will need to be available for Wembley Stadium events, which will involve late evenings and weekend work.
We consider the welfare of all those working at Wembley Stadium to be of the utmost importance. As part of this, and in line with our duty of care under health and safety legislation, including the Control of Noise at Work Regulations 2005, we want to ensure that all staff working as part of the Concert season are suitably protected. During this season, the Stadium Bowl becomes a designated hearing protection zone during sound checks, rehearsals and the live show. Anybody working within the Stadium bowl, therefore, could be subject to noise levels exceeding the daily limit set at 85dB(A), and by law, this means that ear protection must be provided, and it must be worn. Staff should ensure that they have been provided with hearing protection, and they have a responsibility to ensure that they are wearing this properly and at all times when they are within these hearing protection areas. What\’s in it for you? We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role. We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George\’s Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA\’s commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
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Casual Stewards - Wembley Stadium employer: The Football Association
Contact Detail:
The Football Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Stewards - Wembley Stadium
✨Tip Number 1
Familiarise yourself with Wembley Stadium and its layout. Understanding the venue will help you navigate effectively during events, ensuring you can assist spectators and maintain safety.
✨Tip Number 2
Brush up on your conflict management skills. Being able to handle difficult situations calmly and effectively is crucial in this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Practice clear communication techniques. Since you'll be interacting with a diverse range of spectators, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Be prepared for the physical demands of the job. Casual stewarding can involve long hours on your feet, so consider doing some light exercise to build your stamina before applying.
We think you need these skills to ace Casual Stewards - Wembley Stadium
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Casual Steward at Wembley Stadium. Highlight your ability to maintain safety and provide excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience, especially in customer service or safety roles. Emphasise any conflict management skills and teamwork experience that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and your commitment to ensuring a safe environment for spectators. Mention your understanding of health and safety regulations and your willingness to complete the required training.
Highlight Availability: Since this role requires availability for late evenings and weekends, clearly state your availability in your application. This shows your commitment and readiness to meet the job's demands.
How to prepare for a job interview at The Football Association
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Casual Steward at Wembley Stadium. Familiarise yourself with the importance of safety, customer service, and communication, as these are key aspects of the role.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication skills. Be clear and concise in your responses, and be prepared to discuss how you would effectively communicate with spectators and team members in various situations.
✨Highlight Conflict Management Experience
Be ready to share examples of how you've successfully managed conflicts in the past. This could involve dealing with difficult customers or resolving disputes among spectators, showcasing your ability to remain calm under pressure.
✨Dress Appropriately
Since appearance is important for this role, ensure you dress smartly for the interview. A tidy appearance will reflect your understanding of the job's requirements and your commitment to maintaining a professional image.