At a Glance
- Tasks: Engage with members, manage relationships, and enhance their experience with our services.
- Company: Join the Food and Drink Federation, the voice of the UK's food and drink industry.
- Benefits: Enjoy 25 days holiday, private healthcare, and a hybrid working model.
- Other info: Work in a vibrant office with a focus on health and wellbeing.
- Why this job: Make a real impact by supporting members and shaping the future of the food industry.
- Qualifications: Experience in customer service or account management and strong relationship-building skills.
The predicted salary is between 33500 - 33500 £ per year.
- Job Type Fixed-term contract until 31 March 2027 (maternity cover)
- Location Central London (Bloomsbury)
Salary £33,500 per annum, pro rata to the length of the contract, with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, health and wellbeing allowance, interest-free season ticket loan and cycle-to-work scheme
Hours 35 hours per week; hybrid working (2-3 days in the office per week)
The Food and Drink Federation (FDF) is the voice of the UK's food and drink manufacturing industry.
We bring together businesses from across the sector, providing expert support, insight and opportunities for engagement, while representing members' interests with government, regulators and key stakeholders.
Our aim is to help our members succeed and to support a thriving, resilient and sustainable food and drink industry for the future.
We are looking for a relationship focused Membership Engagement Executive to join our team.
You will help deliver an outstanding member experience through proactive relationship management, engagement activity and member support, helping members make the most of their membership.
Key responsibilities
- Act as a first point of contact for member enquiries, providing timely and professional support.
- Build productive relationships with members and develop an understanding of their priorities and needs.
- Deliver proactive account management and onboarding for new members throughout their first year.
- Hold regular meetings, calls and check-ins, connecting members with relevant FDF services, events, committees, working groups and expertise.
- Encourage participation across FDF events, forums and networks to support member engagement and retention.
- Monitor engagement, identify signs of disengagement and escalate member risks and concerns with supporting information and recommendations.
- Gather member feedback and identify member stories, testimonials and case studies.
- Maintain accurate member, prospect and engagement records in the Membership and Data Management system.
- Support membership communications, events, annual renewals, prospect research and recruitment campaigns.
- Work collaboratively across FDF to provide a joined-up, member centred experience.
Requirements
- Experience in customer success, account management, membership, stakeholder engagement or customer service roles.
- Experience building and maintaining effective relationships with external stakeholders.
- Experience using CRM or membership platforms and maintaining accurate records.
- Communicates clearly with a range of stakeholders and adapts information to their needs.
- Manages multiple priorities while maintaining accuracy and attention to detail.
- Demonstrates a proactive, self-motivated and customer-focused approach.
- Good organisation and administration skills, with confidence in using reporting tools.
- Our Workplace
We're based in the heart of central London in a modern, bright open-plan office.
We have a friendly work culture with great break-out spaces, quiet booths and opportunities for flexible working.
Our 'Feel Good for Life' team regularly organises events and activities to promote positive health and wellbeing.
To apply: Please send us your CV by 30 September 2026, 4pm. Only shortlisted applicants will be contacted. In-person interviews will take place in week commencing 5 October 2026.
Equal
Opportunities: We are an equal opportunities employer and welcome applications from all backgrounds.
We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions.
Membership Engagement Executive - 6 months contract in Slough employer: The Food and Drink Federation
FDF is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on member engagement and support, the role of Membership Manager offers a unique opportunity to make a meaningful impact while enjoying excellent benefits such as private healthcare, generous holiday allowance, and a hybrid working model. The collaborative work culture fosters strong relationships and encourages innovative ideas, making it an ideal environment for those passionate about delivering outstanding service.
Contact Details:
The Food and Drink Federation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Membership Engagement Executive - 6 months contract in Slough
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We think you need these skills to ace Membership Engagement Executive - 6 months contract in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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How to prepare for a job interview at The Food and Drink Federation
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in The Food and Drink Federation's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
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Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
