n Job Type Permanent \n Salary £53,250 with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, health & wellbeing allowance, interest-free season ticket loan and cycle-to-work scheme \hybrid working (2-3 days in the office per week) \Reporting to the Head of Membership, you will lead the day-to-day delivery of membership activities, ensuring members receive a high-quality experience throughout their journey with FDF. \n You will work closely with colleagues across the organisation to strengthen member engagement, demonstrate the value of membership and identify opportunities to improve how we support and connect with our members. \n This is an exciting opportunity to help shape and enhance the membership experience at FDF, working with colleagues across the organisation to ensure our members receive exceptional value and support. Build and maintain strong relationships with member companies, promoting engagement across FDF activities, events and services. \Lead member retention activity, including identifying risks, developing retention plans and demonstrating membership value. \Lead member feedback activities and use engagement data and insights to improve the member experience. \Oversee membership operations, ensuring accurate data, reporting and efficient administration processes. \Support membership growth through prospect engagement, referrals and cross-organisational collaboration. \Deliver and support member communications, events, forums and engagement initiatives, working with colleagues across FDF. \n We're looking for someone who is highly organised, relationship-focused and passionate about delivering excellent service. Experience in membership, account management, customer success or stakeholder engagement roles. \Experience supporting, coaching or developing colleagues. \Strong customer service and stakeholder engagement skills. \The ability to analyse data and turn insights into practical actions. \Experience using CRM or membership management systems. \Commercial awareness and an understanding of what delivers value to members. \We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions. \
Senior Subscriptions Manager in London employer: The Food and Drink Federation
FDF is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on member engagement and support, the role of Membership Manager offers a unique opportunity to make a meaningful impact while enjoying excellent benefits such as private healthcare, generous holiday allowance, and a hybrid working model. The collaborative work culture fosters strong relationships and encourages innovative ideas, making it an ideal environment for those passionate about delivering outstanding service.
Contact Details:
The Food and Drink Federation Recruitment Team
