Responsibilities
- Confidently engage with customers on the shop floor and hold one-to-one styling appointments
- Demonstrate confident selling techniques to drive sales and achieve store KPIs
- Utilise brand product knowledge to build outfits and style the collection with clients
- Oversee alteration process from start to finish (training provided)
- Be a passionate Fold brand ambassador
Client Base
- Build a personal client base and oversee your own clientele book by managing customer relationships
- Capture client's preferences to tailor follow-ups and information
- Engage in regular in-store brand events
- Support with customer communications via our store What's App
General Store Tasks
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Assist the store specialist with VM updates to ensure alignment with new monthly drops
- Process weekly stock deliveries from our 3PL to be shop floor ready
- Support with regular stock checks and cycle counts for stock accuracy
About You
Have previous experience of sales in store, boutique, styling or a similar customer facing environment.
Be familiar with high-end sales processes, behaviours, customers and brands.
Be passionate about styling and building customer relationships.
Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team.
Understand the commercial goals of the store, working towards KPIs within a retail environment.
Contribute with a proactive attitude to daily tasks.
Understand the importance of styling as well as the behind-the-scenes/administrative aspects of the role.
Benefits & Perks
- 33 days holiday (25 days + bank holidays) + option to buy more
- Pension scheme
- Salary sacrifice options (pension & childcare)
- Financial wellbeing platform to support your goals
- £1,250 annual The Fold gift voucher
- Bike to work scheme to save on bikes & equipment
- Employee Assistance Programme (confidential wellbeing support when you need it)
- Eye care support
- Enhanced maternity pay
- Friends & family discount - enjoy 50% off full retail price
- Monthly social events, plus summer & Christmas parties
- Summer Fridays for that early start to the weekend
- Fully stocked snack cupboards, fresh fruit, plus great coffee & tea
- Opportunities to give back through volunteering with our charity partner, Smart Works
Diversity and Inclusion
We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.
