At a Glance
- Tasks: Provide exceptional customer service and styling advice while achieving sales goals.
- Company: Join The Fold, a luxury womenswear brand empowering professional women.
- Benefits: Enjoy a permanent contract, competitive pay, and opportunities for growth.
- Other info: Work in a vibrant store environment with a focus on high-quality service.
- Why this job: Be part of a dynamic team shaping the future of fashion for ambitious women.
- Qualifications: Experience in retail or styling with a passion for customer relationships.
The predicted salary is between 30000 - 40000 £ per year.
Department: Store
Reporting to: Assistant Store Manager
Contract type: Permanent, 40 hours per week (weekend and evenings for events will be required)
Location: Cadogan Place, Chelsea, London
About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion. With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey.
Role Overview: Providing exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Key Responsibilities:
- Customer Service and Sales KPI’s
- Confidently engage with customers on the shop floor and hold one-to-one styling appointments
- Demonstrate confident selling techniques to drive sales and achieve store KPIs
- Utilise brand product knowledge to build outfits and style the collection with clients
- Oversee alteration process from start to finish (training will be provided on this)
- Be a passionate Fold brand ambassador
- Client base
- Build a personal client base and oversee your own clientele book by managing customer relationships
- Capture client’s preferences to tailored follow ups and information
- Engage in regular in-store brand events
- Support with customer communications via our store What’s App
- General store tasks
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Assist the store specialist with VM updates to ensure alignment with new monthly drops
- Process weekly stock deliveries from our 3PL to be shop floor ready
- Support with regular stock checks and cycle counts for stock accuracy
About You:
- Have previous experience of sales in store, boutique, styling or a similar customer facing environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team
- Understand the commercial goals of the store, working towards KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
Benefits
Store Stylist employer: The Fold London
The Fold London is an exceptional employer that fosters a collaborative work culture, allowing employees to thrive in a hybrid working environment. With a strong emphasis on professional growth and development, the company provides ample opportunities for career advancement while ensuring a supportive atmosphere for managing logistics and operations effectively across the global supply chain.
StudySmarter Expert Advice🤫
We think this is how you could land Store Stylist
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with The Fold's mission and values. When you walk into that interview, let your passion for their luxury womenswear shine through – it’ll show you’re not just another candidate.
✨Tip Number 2
Practice your selling techniques before the big day. Think about how you’d engage with customers on the shop floor and how you’d build a personal client base. Role-play with a friend or in front of the mirror to boost your confidence!
✨Tip Number 3
Show off your styling skills! Bring a portfolio or examples of outfits you've styled in the past. This will not only demonstrate your expertise but also give you a chance to discuss your creative process during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Store Stylist
Some tips for your application 🫡
Show Your Passion for Styling:When writing your application, let your love for styling shine through! Share any relevant experiences or personal anecdotes that highlight your passion for fashion and customer service. We want to see how you connect with the brand and its mission.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Store Stylist role. Highlight your previous sales experience and any specific skills that align with our needs. We appreciate a personal touch that shows you've done your homework on The Fold!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We love a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Fold while you’re at it!
How to prepare for a job interview at The Fold London
✨Know Your Brand Inside Out
Before the interview, dive deep into The Fold's mission, values, and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the luxury womenswear market. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your Styling Skills
Prepare to discuss your previous styling experiences and how you've successfully engaged with customers in a retail environment. Bring examples of outfits you've styled or customer interactions that highlight your ability to build relationships and drive sales. This is your chance to demonstrate your passion for fashion and customer service!
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to demonstrate your selling techniques or how you would handle a styling appointment. Practice these scenarios beforehand so you can confidently showcase your skills and approach to customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's KPIs, team dynamics, and upcoming events. This shows your genuine interest in the role and helps you understand how you can fit into their plans for growth. Plus, it gives you a chance to assess if this is the right environment for you!
