At a Glance
- Tasks: Provide exceptional customer service and styling advice in a luxury retail environment.
- Company: Join The Fold London, an award-winning British luxury womenswear brand.
- Benefits: Enjoy 33 days holiday, employee discounts, and a supportive work culture.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a growing brand that empowers professional women with stylish clothing.
- Qualifications: Previous sales experience in retail or styling is preferred.
The predicted salary is between 11.7 - 14.3 £ per hour.
(Saturday and evenings for events will be required)
About the Fold
The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are.
Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion.
With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally.
As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure.
This role is a key part of that journey.
You can explore our world at www. thefoldlondon. com and find us on Instagram, Linked In, and Facebook as @thefoldlondon.
Role Overview
Providing exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Key Responsibilities
- 1. Customer Service and Sales KPI’s
- Confidently engage with customers on the shop floor and hold one-to-one styling appointments
- Demonstrate confident selling techniques to drive sales and achieve store KPIs
- Utilise brand product knowledge to build outfits and style the collection with clients
- Oversee alteration process from start to finish (training will be provided on this)
- Be a passionate Fold brand ambassador
- 2. Client base
- Build a personal client base and oversee your own clientele book by managing customer relationships
- Capture client’s preferences to tailored follow ups and information
- Engage in regular in-store brand events
- Support with customer communications via our store What’s App
- Maintain high standards on the shop floor and stockroom
- Complete the opening/closing checklist at the beginning and end of each day
- Assist the store specialist with VM updates to ensure alignment with new monthly drops
- Process weekly stock deliveries from our 3PL to be shop floor ready
- Support with regular stock checks and cycle counts for stock accuracy
About You
- Have previous experience of sales in store, boutique, styling or a similar customer facing environment
- Be familiar with high-end sales processes, behaviours, customers and brands
- Be passionate about styling and building customer relationships
- Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a team
- Understand the commercial goals of the store, working towards KPIs within a retail environment
- Contribute with a proactive attitude to daily tasks
- Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
We believe great work happens when people feel supported, valued, and inspired—here’s how we make that happen:
• 33 days holiday (25 days + bank holidays) + option to buy more!
- Salary sacrifice options (pension & childcare)
- Financial wellbeing platform to support your goals
- Bike to work scheme to save on bikes & equipment
- Employee Assistance Programme (confidential wellbeing support when you need it)
- Eye care support
- Enhanced maternity pay
- Friends & family discount – enjoy 50% off full retail price
- Summer Fridays for that early start to the weekend
- Fully stocked snack cupboards, fresh fruit, plus great coffee & tea
- Opportunities to give back through volunteering with our charity partner, Smart Works
- Why The Fold
- A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in
- Opportunity to play a highly visible role in a growing premium fashion brand
- Direct exposure to the leadership team and key strategic initiatives
- Broad and genuinely commercial remit with real influence on business performance
- Opportunity to help shape the next stage of international and operational growth
- Entrepreneurial environment with high levels of ownership and autonomy
- Collaborative culture with ambitious plans for the future
- Recent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally.
- Diversity and Inclusion
We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work.
Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves.
We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.
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Sales Advisor employer: The Fold London
The Fold London is an exceptional employer for Footwear Designers, offering a dynamic and collaborative work culture that values creativity and innovation. With a strong commitment to diversity and inclusion, employees are empowered to contribute their unique perspectives while enjoying the flexibility of remote work combined with in-person collaboration in our vibrant London office. As part of a growing luxury brand, you will have direct exposure to leadership and significant opportunities for professional growth, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including The Fold London, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like The Fold London that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at The Fold London will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about The Fold London and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at The Fold London
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at The Fold London, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at The Fold London!
