At a Glance
- Tasks: Oversee logistics and operations for a luxury womenswear brand, ensuring efficient stock movement.
- Company: Join The Fold London, an award-winning British luxury womenswear brand with a mission to empower women.
- Benefits: Enjoy 33 days holiday, pension scheme, and a £1,250 annual gift voucher.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Play a key role in shaping the future of a growing premium fashion brand.
- Qualifications: Experience in managing global logistics and strong analytical skills required.
The predicted salary is between 50000 - 60000 £ per year.
Department: Commercial
Contract type: Permanent, 40 hours per week
Location: Our Head office in Bermondsey. Hybrid working- 4 days per week in the office
The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion.
With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City – The Fold has built a loyal and growing customer base across the UK, US and internationally. As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure.
The Logistics & Operations Manager is responsible for overseeing end-to-end logistics, fulfilment, and stock operations across the business. The role manages a multi-region fulfilment network across the UK, US, and EU, ensuring efficient, compliant, and cost-effective stock movement throughout the global supply chain.
You will own relationships with third-party logistics providers, freight forwarders, and customs partners while driving operational excellence, stock accuracy, cost control, and service delivery across all channels. This role combines strategic planning with hands-on execution and supports international growth through continuous improvement, process optimisation, and scalable logistics solutions.
- Owns day-to-day relationships with warehouse and fulfilment partners, ensuring service levels, cost control, and operational excellence.
- Develops 3PL performance frameworks including KPIs, SLAs, scorecards, and QBRs.
- Leads bi-weekly operational reviews with clear agendas, actions, and accountability.
- Ensures partners meet agreed service levels, escalating risks where required.
- Manages peak trading, promotions, and month/year-end priorities.
- Conducts warehouse visits to maintain relationships and identify improvements.
- Owns forecasting and capacity planning to ensure partners are resourced effectively.
- Manages fulfilment and warehousing budgets, balancing cost and service.
- Supports sustainability initiatives across warehousing, transport, and packaging.
- Owns consumables forecasting, purchasing, and inventory management.
Logistics, Freight Forwarding & Intake Management
- Owns relationships with freight forwarders, carriers, customs brokers, and logistics providers globally.
- Develops and executes freight strategies across air, sea, road, and courier networks to support growth in the UK, US, and EU.
- Accountable for end-to-end movement of goods from supplier to final warehouse.
- Partners with Production and Buying teams to ensure accurate shipment planning and prioritisation.
- Manages shipment bookings, routing, and transport modes to optimise cost, speed, and availability.
- Monitors carrier performance against service levels, transit times, and cost targets.
- Uses freight systems to provide delivery forecasts and manage shipment exceptions.
- Leads resolution of customs issues, delays, and supply chain disruptions.
- Owns freight and duty budgets, forecasting, reporting, and cost analysis.
- Reviews freight spend and market conditions to identify savings and mitigate risk.
- Negotiates rates and terms with logistics providers and approves related invoices.
- Provides shipment and freight updates in trade meetings and S&OP processes.
- Supports logistics network development, including warehouse onboarding and expansion initiatives.
Reports on returns processing performance and actively manages and escalates issues where necessary.
Ensures consignment notes and shipping documentation are accurately managed.
Billed reporting and financial reconciliations.
Accountable for all stock movements across the business, including warehouse stock takes, store stock takes and inter-store transfers.
Partners with Finance to develop and maintain robust inventory control processes.
Supports accurate stock reporting on both unit and cost bases.
Monitors quarantine stock processes and reports on faulty versus saleable inventory.
Acts as a NetSuite super user for all logistics and stock-related processes.
Works closely with Finance on logistics reporting and performance tracking.
Provides operational reporting within WBR, S&OP and other business performance forums.
Owns warehouse forecasting tools, ensuring short and long-term forecasts are accurately communicated to all fulfilment partners.
Produces analysis and reporting on logistics performance, service levels, freight spend and operational KPIs.
Uses data to identify operational improvements and cost-saving opportunities.
Operations Projects & Continuous Improvement
- Supports the Commercial Director on strategic logistics and operational projects.
- Leads or supports 3PL transitions, warehouse onboarding projects and freight-forwarder reviews.
- Supports implementation of new sales channels and operational capabilities.
- Identifies and implements process improvements to increase efficiency, scalability & service performance.
- Keeps abreast of legislative and regulatory changes affecting logistics, customs & international trade.
- Continuously reviews logistics rates, surcharges and duty changes, ensuring the business remains commercially competitive.
Significant experience managing 3PL providers & global logistics operations.
Strong understanding of freight forwarding, customs compliance, international trade & inventory management.
Experienced in managing operational budgets, supplier relationships & commercial negotiations.
Strong analytical capability with advanced Excel skills and confidence working with large data sets.
Highly organised with excellent planning, prioritisation and time-management skills.
33 days holiday (25 days + bank holidays) + option to buy more!
Pension scheme
Salary sacrifice options (pension & childcare)
Financial wellbeing platform
£1,250 annual The Fold gift voucher
Bike to work scheme to save on bikes & equipment
Employee Assistance Programme (wellbeing support)
Enhanced maternity pay
Friends & family discount – enjoy 50% off full retail price
Monthly social events, plus summer & Christmas parties
Summer Fridays
Fully stocked snack cupboards, fresh fruit, plus great coffee & tea
A brand with a clear point of view and a fiercely loyal customer base — you will be selling something you can believe in.
Opportunity to play a highly visible role in a growing premium fashion brand.
Broad and genuinely commercial remit with real influence on business performance.
Opportunity to help shape the next stage of international and operational growth.
The brand is at a new chapter of growth across both existing and new channels, and operates internationally.
Diversity and Inclusion
We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.
Logistics Operations Manager (Permanent) in London employer: The Fold London
The Fold London is an exceptional employer, offering a vibrant work culture that champions diversity and inclusion while providing ample opportunities for professional growth within the luxury fashion sector. Located in Bermondsey, our hybrid working model allows for a balanced work-life dynamic, complemented by generous benefits such as 33 days of holiday, enhanced maternity pay, and a supportive employee assistance programme. Join us to play a pivotal role in shaping the future of a brand that values craft, quality, and the empowerment of professional women.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Operations Manager (Permanent) in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Fold London and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Fold London!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Fold London keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Operations Manager (Permanent) in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Fold London:This is your chance to really connect with the team at The Fold London. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Fold London
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Fold London.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Fold London that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Fold London. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
