At a Glance
- Tasks: Lead retail partnerships and enhance customer experience through seamless operations.
- Company: Dynamic company focused on innovative retail solutions.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Shape the future of retail and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and experience in retail or customer operations.
The predicted salary is between 60000 - 80000 £ per year.
The relationship between Customer Care and Operations must be seamless, with shared accountability for the end-to-end fulfilment experience.
Bring a problem-solving mindset and genuine attention to detail to operational issues that affect customer experience — working proactively with the operations team and third-party warehouse to identify, escalate and resolve friction points before they become patterns.
Partner with internal teams — ecommerce, CRM, merchandising — to improve the end-to-end omnichannel customer journey.
Marketplace Channels.
Head of Retail, Customer & Commercial Partnerships employer: The Fold London
As a leading player in the retail sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and collaboration. Our commitment to professional development is matched by our focus on creating a seamless customer experience, making this an ideal environment for those looking to make a meaningful impact in their careers while enjoying the benefits of a supportive team atmosphere.
