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For Companies At a Glance
- Tasks: Manage customer queries, stock orders, and support the sales team daily.
- Company: Join Martin Audio, a renowned brand in professional audio systems with a global reputation.
- Benefits: Enjoy life assurance, pension options, 25 days holiday, and staff discounts.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to exceptional audio experiences.
- Qualifications: Proficient in Microsoft Office; strong communication skills; university or college graduate preferred.
- Other info: Full-time role based in High Wycombe with a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Sales Administrator – Martin Audio
Based: High Wycombe
Term:Permanent, Full time
Salary:Depending on experience + benefits
The Company:
Martin Audio is one of the brands within the Focusrite family and enjoys an international reputation for supplying award winning, world class professional loudspeaker systems. It is renowned for integrity in design, technical excellence and longevity of product. Our mission is to create an exceptional sonic experience for the entire audience.
The Role:
An extremely customer focused role, you will be dealing with all our customers across a number of brands within the Audio Reproduction arm of the Focusrite Group, from dealers to distributors and end users. You will be the point of contact for stock availability, pricing, overdue orders, shipping information and general customer queries. As well as working well within a team and being flexible to help out in other roles when required.
Essential Functions and Major Responsibilities:
- Sales administration for a territory – order entry, stock allocation, raising picks, commercial invoices, arranging shipments – Int. courier/UK same day and next day etc.
- Pricing and stock availability enquiries
- General customer queries (shipping/invoicing errors etc)
- Filtering incoming phone calls to the rest of the company
- Door entry and reception
- Managing demo stock
- Support the sales team/account managers
- Daily contact with customers on the phone and by email, receiving visitors in reception.
- Liaising with other departments on a regular basis
Secondary Functions:
- Assist with other departments requirements around the office – i.e Marketing preparation for a show.
- Raise Loan Orders as required by the Sales Department.
- Liaise with PSG to ensure that loan orders are adequately prepped.
- Liaise with Sales to ensure prompt return of loans.
- Manage post, distribution of, mailing items, booking FedEx.
Skills and experience required:
- Proficient in Microsoft Office (Outlook, Word, Excel, Explorer) Excellent telephone manner and interpersonal verbal communication.
- Experience of using ERP systems preferable i.e. Access, SAP, Oracle etc
- Must have a professional approach and excellent communication skills.
- Strong work ethic and good attention to detail, must be a confident communicator and have good memory retention.
- Pressurized and demanding role especially at the end of each month, multitasking essential and able to remain calm under pressure.
Education:
- Previous experience within a similar working environment preferable but not essential.
- University or college graduate with a high pass in English and Maths required
Job Conditions:
Martin Audio UK is situated in High Wycombe, with this site including Factory Production, Research & Development, Marketing, Sales, Service, Sourcing, and Central Functions (martin-audio.com).
You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday.
Benefits:
Comprehensive benefits package includes: Life Assurance, Income protection after successful probationary period. You can also enjoy benefits such as Pension with salary sacrifice option, 25 days holiday increasing with length of service, staff discount on company products and merchandise, opportunity to get Private Medical Insurance, join the Bike to work scheme and to be part of the group bonus scheme.
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Sales Administrator - Martin Audio employer: The Focusrite Group
Contact Detail:
The Focusrite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator - Martin Audio
✨Tip Number 1
Familiarise yourself with Martin Audio's products and their unique selling points. Understanding the technical aspects of their loudspeaker systems will not only impress during interviews but also help you communicate effectively with customers.
✨Tip Number 2
Brush up on your ERP system knowledge, especially if you have experience with Access, SAP, or Oracle. Being able to demonstrate your proficiency in these systems can set you apart from other candidates.
✨Tip Number 3
Practice your telephone communication skills. Since this role involves daily contact with customers over the phone, showcasing a confident and professional telephone manner during any pre-interview calls can make a great impression.
✨Tip Number 4
Prepare for potential scenarios you might face in a sales administration role, such as handling customer queries or managing stock availability. Being ready with examples of how you've successfully navigated similar situations can highlight your problem-solving abilities.
We think you need these skills to ace Sales Administrator - Martin Audio
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Sales Administrator position at Martin Audio. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience with sales administration, customer service, and any relevant software like ERP systems. Use bullet points for clarity and focus on achievements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your communication skills and ability to multitask under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at The Focusrite Group
✨Know the Company Inside Out
Before your interview, make sure to research Martin Audio thoroughly. Understand their products, mission, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Sales Administrator, you'll be dealing with various customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your excellent communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and ERP systems is essential, brush up on these tools before the interview. Be ready to discuss your experience with them and how you've used them in previous roles to improve efficiency.
✨Prepare for Multitasking Scenarios
Given the pressurised nature of the role, think of situations where you've had to multitask effectively. Be prepared to discuss how you prioritise tasks and manage your time, especially during busy periods like month-end.