At a Glance
- Tasks: Manage day-to-day operations across major online marketplaces like eBay and Amazon.
- Company: Join Focusrite, a leading music technology group with a passion for creativity.
- Benefits: Enjoy flexible working, private healthcare, and free meals at our HQ.
- Other info: Great opportunities for personal development and career growth in a creative environment.
- Why this job: Be part of a dynamic team that shapes the future of music technology.
- Qualifications: Experience in online marketplace management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Marketplace Manager is responsible for overseeing day-to-day operational performance across our third-party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results.
Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint.
Key Responsibilities:- Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central)
- Maintain accurate product listings, pricing, content, and stock availability
- Monitor marketplace compliance, ensuring all policies and service-level requirements are met
- Optimise marketplace workflows, identifying opportunities to automate and improve processes
- Analyse marketplace performance and provide regular reporting to the Head of eCommerce
- Work closely with marketplace CSMs to drive commercial opportunities
- Effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling
- Support smooth end-to-end D2C order flow, from purchase through fulfilment
- Work closely with Operations and Customer Support teams to resolve issues and improve SLAs
- Identify friction points across customer journeys and implement operational improvements
- Evaluate new marketplace opportunities and provide recommendations
- Lead the operational setup of new channels, including integrations, listings, and workflow design
- Develop scalable processes and documentation to support future growth
- Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels
- Work with Finance on marketplace fees, reporting accuracy, and reconciliation
- Support Marketing and Operations with demand planning and fulfilment efficiency
- Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall)
- Experience managing Amazon 3P selling, alongside 1P selling
- Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading
- Analytical mindset with the ability to interpret data and drive decision-making
- Excellent organisational and project management skills
- Experience implementing new platforms, tools, or channels is a plus
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
Marketplace Manager employer: The Focusrite Group
Focusrite plc is an exceptional employer located in High Wycombe, offering a vibrant work culture that fosters innovation and creativity in the music technology industry. With flexible hybrid working options, comprehensive benefits including private healthcare and a commitment to employee development, Focusrite prioritises a supportive environment where every team member can thrive and contribute to meaningful projects. Join us to be part of a diverse team dedicated to enriching lives through music while enjoying perks like free meals and engaging company events.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Focusrite. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Focusrite’s products and their marketplace strategies. Show us you’re passionate about music tech and how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. Get comfortable talking about your experience managing marketplaces and how you’ve optimised processes in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Focusrite team!
We think you need these skills to ace Marketplace Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Marketplace Manager role. Highlight your experience with online marketplaces like Amazon and eBay, and showcase any relevant achievements that demonstrate your operational prowess.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at StudySmarter. Keep it engaging and personal – we want to get to know you!
Showcase Your Analytical Skills:Since this role involves analysing marketplace performance, be sure to mention any experience you have with data interpretation. Share examples of how you've used data to drive decisions in previous roles – we love a numbers-savvy candidate!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Focusrite Group
✨Know Your Marketplaces
Before the interview, make sure you research Reverb, eBay, and Amazon Seller Central thoroughly. Understand their unique features, policies, and how they operate. This knowledge will show your potential employer that you're not just familiar with the platforms but also ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed marketplace performance and what actions you took based on your findings. This will demonstrate your analytical mindset, which is crucial for the Marketplace Manager role.
✨Highlight Your Collaboration Experience
Since this role involves working closely with various teams, think of specific instances where you've successfully collaborated with others. Whether it’s marketing, operations, or customer support, sharing these experiences will illustrate your ability to work cross-functionally and contribute to a cohesive team environment.
✨Prepare Questions About Growth Opportunities
Show your enthusiasm for the role by preparing insightful questions about the company's plans for expanding its marketplace presence. Ask about potential new channels or how they envision scaling operations. This not only shows your interest but also aligns with the strategic aspect of the position.
