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For Companies At a Glance
- Tasks: Support users and improve internal processes for an amazing user experience.
- Company: Join a dynamic team at a leading music technology company.
- Benefits: Enjoy flexible working, private healthcare, and exciting company events.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a creative environment and drive tech choices in a global team.
- Qualifications: Experience in IT support and troubleshooting across various technologies.
The predicted salary is between 25000 - 35000 £ per year.
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties
- Respond to support tickets and work on internal improvement projects to deliver an amazing user experience to our internal customers, facilitate automation of internal processes and work to tight SLAs.
- Support users across a range of technologies and debug complex integration issues while ensuring the environment remains available and secure.
- Be a self-starter with a passion for learning, a keen eye for detail, and excellent time management skills, managing multiple support tickets and project tasks concurrently.
- Help drive the technological choices of the business as part of the wider global Infrastructure and Support team.
Skills and experience required
- Professional experience with Microsoft Office 365 Administration.
- Experience of MacOS/Windows hardware & software troubleshooting.
- Professional experience working in another IT Support role.
Beneficial
- Azure/Entra ID cloud services.
- SharePoint Administration.
- Jira/Confluence administration.
- PowerShell scripting.
- Printer Troubleshooting.
- MDM Platforms (Apple Business Manager, Intune, JAMF).
- Android and iOS device support.
- Secure email gateways.
- ITIL-based Service Management.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Configuring or Supporting Single Sign-On (SSO).
- Professional use of CoPilot and AI tools.
- Full UK Driving Licence.
Benefits
- Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced maternity and paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen.
- We arrange company training sessions and encourage personal development.
Equal Opportunity Employer: We are an equal-opportunity employer committed to diversity and inclusion.
IT Support Engineer employer: The Focusrite Group
Contact Detail:
The Focusrite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Focusrite or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past IT support projects. This will help you stand out during interviews and demonstrate your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or family can help you nail those tricky questions. Focus on your experience with Microsoft Office 365 and troubleshooting, as these are key for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Focusrite.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Office 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your keen eye for detail and time management skills, as these are key for us.
Show Off Your Skills: Don’t just list your skills; demonstrate them! If you have experience with Azure, SharePoint, or PowerShell, give examples of how you've used these in past roles. We love seeing practical applications of your knowledge!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at The Focusrite Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Showcase Your Passion for Learning
As an IT Support Engineer, a passion for learning is crucial. Prepare examples of how you've kept your skills updated or learned new technologies. Mention any relevant courses or certifications you've pursued, especially in areas like Azure or PowerShell scripting.
✨Demonstrate Your Time Management Skills
Since you'll be juggling multiple support tickets and projects, be prepared to discuss how you prioritise tasks. Share specific strategies you use to manage your time effectively, such as using ticketing systems or setting personal deadlines.
✨Understand the Company Culture
Familiarise yourself with the Focusrite Group and its brands. Knowing their products and values can help you tailor your responses during the interview. Show enthusiasm for their mission and how you can contribute to delivering an amazing user experience.