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- Tasks: Support and enhance our innovative motor control systems for live events and productions.
- Company: Join OutBoard, a leader in audio reproduction and motor control technology.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of an exciting industry, working on cutting-edge technology in live performances.
- Qualifications: Experience in live events or relevant fields; degree preferred but not essential.
- Other info: Fast-paced role with opportunities for travel and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
As part of the Focusrite Audio Reproduction Group, OutBoard Motor Control specialises in delivering compact, solid and safe motor control systems designed to meet the demands of concert, theatre, sports, venues, film and TV productions. Combined with smart digital tools, OutBoard provides intuitive solutions for even the most challenging staging requirements. Whether rigging for a live performance or a film set, OutBoard is a trusted partner in achieving seamless, efficient control.
The Role: We are looking for a Product Support Engineer to join the OutBoard team based in High Wycombe. Our ideal candidate will have already gained some experience working for the rigging community and be skilled to assess their target audience to create products that meet their specific needs. They will receive training in core processes and methods to support various aspects of the department, including off site and event work where applicable.
Essential Functions and Major Responsibilities:
- Master our current and legacy products, from the parts it contains and to how to service it, to be able to inform and support our customers efficiently.
- Become an ambassador of the brand, present system designs to Sales and/or customers and deliver product demonstrations whilst on trade shows and any external events.
- Update our internal documentation to provide the most accurate information to our customers.
- Support our Service team, providing them with training on test fixtures and any other training that is relevant to help find the root causes of any issues to improve the quality of our products.
- Build harmonious relationships with our Service and Technical Support team in the UK and Direct Distributors.
- Manage day to day enquiries from customers, providing excellent customer service support, customer quotations and availability for customers using our internal software system.
- Manage on-site commissioning of projects.
- Work in partnership with our teams to specify innovative new product development.
- Engage with the market to keep an eye on emerging technologies, market trends to grow OutBoard sales and to ensure that you stay ahead of the curve.
- Use own initiative to prioritise workload and problem solve while flagging to senior members of the team when appropriate.
- Embed knowledge of Health and Safety to ensure safety standards are met whilst working at customer venues and flag any potential issues.
Qualifications, Skills and Knowledge Required:
- A degree in a relevant subject such as Theatre Production, Live Performance, Tech Production etc., is preferred, but not essential and experienced candidates without a degree will be considered.
- Previous experience in the live events industry in a relevant position such as Theatre Technician, Rigger, Systems Engineer, Product Support, Product Specialist.
- Proficient in Microsoft Office (Word, Excel and PowerPoint).
- Willingness to travel to events and a UK Driving Licence.
- Enthusiastic with excellent attention to detail.
- This role is fast-paced and will involve working on different tasks with varied deadlines so a calm, methodical approach and the ability to multitask is key.
- Able to work unsupervised after a period of training.
- Excellent communication skills.
Work location and job conditions:
This is a full-time position of 37.5 hours per week over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour unpaid for lunch Monday to Thursday and 45 minutes on Friday. Based in High Wycombe.
Product Support Engineer - OutBoard in High Wycombe employer: The Focusrite Group
Contact Detail:
The Focusrite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - OutBoard in High Wycombe
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the live events industry. Attend trade shows, workshops, or local meetups to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! If you’ve got experience with rigging or tech production, don’t just mention it—demonstrate it. Create a portfolio or a video showcasing your work and share it during interviews or networking events.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, reach out directly. Send them a message expressing your interest and how you can contribute to their team. We love seeing enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates about OutBoard there.
We think you need these skills to ace Product Support Engineer - OutBoard in High Wycombe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the live events industry shine through! We want to see how your experiences and interests align with what we do at OutBoard.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in rigging or product support. We love seeing how your skills can directly contribute to our team, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Focusrite Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of OutBoard's current and legacy products. Familiarise yourself with their features, benefits, and how they cater to the rigging community. This knowledge will help you demonstrate your expertise and show that you're ready to support customers effectively.
✨Showcase Your Customer Service Skills
As a Product Support Engineer, excellent customer service is key. Prepare examples from your past experiences where you've successfully managed customer enquiries or resolved issues. Highlight your ability to build relationships and provide top-notch support, as this will resonate well with the interviewers.
✨Demonstrate Your Technical Know-How
Be ready to discuss your technical skills and experience in the live events industry. Whether it's your background as a Theatre Technician or Rigger, share specific instances where you've applied your knowledge to solve problems or improve processes. This will show that you can hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to multitask or prioritise under tight deadlines. Practising these responses will help you convey your calm, methodical approach, which is essential for this fast-paced role.
