At a Glance
- Tasks: Manage day-to-day operations across major online marketplaces like eBay and Amazon.
- Company: Join Focusrite, a leading music technology group with a passion for creativity.
- Benefits: Enjoy flexible working, private healthcare, and free meals at our HQ.
- Other info: Great opportunities for personal development and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that shapes the future of music technology.
- Qualifications: Experience in online marketplace management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Marketplace Executive/Manager
Based: High Wycombe with hybrid working available
Term: Permanent, full time
Salary: £30000 - £40000 pa + excellent benefits
Role Overview
The Marketplace Manager is responsible for overseeing day-to-day operational performance across our third-party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results. Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint.
Key Responsibilities:
- Marketplace Management
- Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central)
- Maintain accurate product listings, pricing, content, and stock availability
- Monitor marketplace compliance, ensuring all policies and service-level requirements are met
- Optimise marketplace workflows, identifying opportunities to automate and improve processes
- Analyse marketplace performance and provide regular reporting to the Head of eCommerce
- Work closely with marketplace CSMs to drive commercial opportunities
- Effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling
- Marketplace Operations
- Support smooth end-to-end D2C order flow, from purchase through fulfilment
- Work closely with Operations and Customer Support teams to resolve issues and improve SLAs
- Identify friction points across customer journeys and implement operational improvements
- Expansion & Enablement
- Evaluate new marketplace opportunities and provide recommendations
- Lead the operational setup of new channels, including integrations, listings, and workflow design
- Develop scalable processes and documentation to support future growth
- Cross-Functional Collaboration
- Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels
- Work with Finance on marketplace fees, reporting accuracy, and reconciliation
- Support Marketing and Operations with demand planning and fulfilment efficiency
Key Skills & Experience Required:
- Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall)
- Experience managing Amazon 3P selling, alongside 1P selling
- Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading
- Analytical mindset with the ability to interpret data and drive decision-making
- Excellent organisational and project management skills
- Experience implementing new platforms, tools, or channels is a plus
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021. The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
Marketplace Manager in High Wycombe employer: The Focusrite Group
Focusrite plc is an exceptional employer located in High Wycombe, offering a vibrant work culture that fosters creativity and innovation in the music technology industry. With a commitment to employee growth through training sessions and personal development opportunities, alongside flexible hybrid working arrangements and comprehensive benefits such as private healthcare and company events, Focusrite ensures that its employees feel valued and supported in their professional journeys. Join a team that not only champions diversity and inclusion but also strives for a sustainable future, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Focusrite or similar companies. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you’re not just interested in the role but also passionate about music technology and how it enriches lives.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for eCommerce and marketplaces come across!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities.
We think you need these skills to ace Marketplace Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Marketplace Manager role. Highlight your experience with online marketplaces like Amazon and eBay, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at StudySmarter. Don't forget to mention your analytical mindset and project management skills!
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use numbers and data to demonstrate how you've optimised marketplace performance or improved workflows in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at The Focusrite Group
✨Know Your Marketplaces
Before the interview, make sure you research Reverb, eBay, and Amazon Seller Central thoroughly. Understand their unique features, policies, and how they operate. This knowledge will show your potential employer that you're not just familiar with the platforms but also ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed marketplace performance and what actions you took based on your findings. This will demonstrate your analytical mindset, which is crucial for the Marketplace Manager role.
✨Highlight Your Cross-Functional Experience
Since this role involves collaboration with various teams, think of specific instances where you've worked cross-functionally. Share how you’ve partnered with marketing, operations, or customer support to achieve a common goal. This will illustrate your ability to work well with others and manage complex projects.
✨Prepare Questions About Growth Opportunities
Show your enthusiasm for the role by preparing insightful questions about the company's plans for expanding its marketplace presence. Ask about potential new channels they are considering and how you can contribute to that growth. This will reflect your strategic thinking and eagerness to be part of the company's future.
