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- Tasks: Manage day-to-day operations across major online marketplaces like eBay and Amazon.
- Company: Join Focusrite, a leading global music and audio technology group.
- Benefits: Enjoy flexible working, private healthcare, and free meals at HQ.
- Other info: Dynamic work culture with opportunities for personal development and growth.
- Why this job: Be part of a creative team that makes music easy to make.
- Qualifications: Experience in online marketplace operations and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Based: High Wycombe with hybrid working available
Term: Permanent, full time
Salary: £30000 - £40000 pa + excellent benefits
Role Overview
The Marketplace Manager is responsible for overseeing day-to-day operational performance across our third-party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results. Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint.
Key Responsibilities:
- Marketplace Management
- Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central)
- Maintain accurate product listings, pricing, content, and stock availability
- Monitor marketplace compliance, ensuring all policies and service-level requirements are met
- Optimise marketplace workflows, identifying opportunities to automate and improve processes
- Analyse marketplace performance and provide regular reporting to the Head of eCommerce
- Work closely with marketplace CSMs to drive commercial opportunities
- Effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling
- Support smooth end-to-end D2C order flow, from purchase through fulfilment
- Work closely with Operations and Customer Support teams to resolve issues and improve SLAs
- Identify friction points across customer journeys and implement operational improvements
- Evaluate new marketplace opportunities and provide recommendations
- Lead the operational setup of new channels, including integrations, listings, and workflow design
- Develop scalable processes and documentation to support future growth
- Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels
- Work with Finance on marketplace fees, reporting accuracy, and reconciliation
- Support Marketing and Operations with demand planning and fulfilment efficiency
Key Skills & Experience Required:
- Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall)
- Experience managing Amazon 3P selling, alongside 1P selling
- Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading
- Analytical mindset with the ability to interpret data and drive decision-making
- Excellent organisational and project management skills
- Experience implementing new platforms, tools, or channels is a plus
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, TiMax and OutBoard. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including four Queen's Awards for Enterprise and the AIM Company of the Year Award 2021. The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome and positively represented, whether office-based or working remotely. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, company music events, free breakfast/lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
Marketplace Executive/Manager in High Wycombe employer: The Focusrite Group
Contact Detail:
The Focusrite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketplace Executive/Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Focusrite or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by diving deep into marketplace operations. Brush up on your knowledge of Amazon Seller Central, eBay, and Reverb. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Don’t just talk about your experience; bring data to the table! If you've optimised processes or improved performance in past roles, share those numbers. We love seeing how you’ve made an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Focusrite.
We think you need these skills to ace Marketplace Executive/Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Marketplace Executive/Manager role. Highlight your experience with online marketplaces like Amazon and eBay, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team at StudySmarter. Don’t forget to mention your analytical mindset and project management skills!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use numbers and data to demonstrate how you've optimised marketplace performance or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly with us!
How to prepare for a job interview at The Focusrite Group
✨Know Your Marketplaces
Before the interview, make sure you research Reverb, eBay, and Amazon Seller Central thoroughly. Understand their unique features, policies, and how they operate. This knowledge will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've analysed marketplace performance and what actions you took based on your findings. This will demonstrate your analytical mindset, which is crucial for the Marketplace Executive/Manager position.
✨Highlight Your Collaboration Experience
This role requires working closely with various teams like Marketing, Operations, and Customer Support. Share specific examples of how you've successfully collaborated across departments in the past. This will illustrate your ability to work in a cross-functional environment, which is key for this position.
✨Prepare Questions About Growth Opportunities
Since the role involves evaluating new marketplace opportunities, come prepared with insightful questions about the company's future plans. Ask about their strategy for expanding into new channels or how they envision scaling operations. This shows your strategic thinking and genuine interest in contributing to the company's growth.