At a Glance
- Tasks: Support users with tech issues and improve internal processes for a seamless experience.
- Company: Join Focusrite, a global leader in music technology and audio solutions.
- Benefits: Enjoy a competitive salary, private healthcare, and free lunches at HQ.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Make a real impact in the music industry while developing your IT skills.
- Qualifications: Experience with Microsoft Office 365 and troubleshooting MacOS/Windows required.
The predicted salary is between 25000 - 35000 £ per year.
Term: Full-time, 12 month contract
Location: High Wycombe
Salary: £25000-£35000 pa + benefits
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs. The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time. As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience:
- Professional experience with Microsoft Office 365 Administration
- MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
- Experience of MacOS/Windows - hardware & software troubleshooting
- Professional Experience working in another IT Support role
Experience beneficial to the role:
- Azure / Entra ID cloud services – modern workplace
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
About Us:
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
IT Support Engineer - Maternity Cover in High Wycombe employer: The Focusrite Group
Focusrite plc is an exceptional employer located in High Wycombe, offering a dynamic work environment within the music technology industry. With a strong commitment to employee growth, the company provides flexible hybrid working options, comprehensive benefits including private healthcare and enhanced parental leave, and fosters a culture of innovation and inclusivity. Employees are encouraged to develop their skills through training sessions and enjoy a vibrant workplace with regular company events and a focus on sustainability.
