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For Companies At a Glance
- Tasks: Support users and improve internal processes while managing support tickets.
- Company: Join a leading music technology group with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, and exciting company events.
- Other info: Be part of a diverse team dedicated to innovation and personal growth.
- Why this job: Make a real impact in the music industry while developing your IT skills.
- Qualifications: Experience in IT support and proficiency in Microsoft Office 365.
The predicted salary is between 25000 - 35000 £ per year.
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role:
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties:
- You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
- The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
- You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
- As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Skills and experience required:
- Professional experience with Microsoft Office 365 Administration.
- Experience of MacOS/Windows - hardware & software troubleshooting.
- Professional Experience working in another IT Support role.
Beneficial:
- Azure / Entra ID cloud services.
- SharePoint Administration.
- Jira / Confluence administration.
- PowerShell scripting.
- Printer Troubleshooting.
- MDM Platforms (Apple Business Manager, Intune, JAMF).
- Android and iOS device support.
- Secure email gateways.
- ITIL-based Service Management.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Configuring or Supporting Single Sign-On SSO.
- Professional use of CoPilot and AI tools.
- Full UK Driving Licence.
About Us:
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’. The Focusrite Group trades under thirteen established and rapidly growing brands. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry. Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’. The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
IT Support Engineer in High Wycombe employer: The Focusrite Group
Contact Detail:
The Focusrite Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can be a great conversation starter during interviews and shows you're proactive.
✨Tip Number 3
Prepare for the interview by researching the company and its products. Knowing about Focusrite and its brands will help you tailor your answers and show genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the Focusrite family right from the start.
We think you need these skills to ace IT Support Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience with Microsoft Office 365, troubleshooting skills, and any other tech you've worked with that matches our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Mention specific projects or experiences that showcase your problem-solving skills.
Show Off Your Soft Skills: We love tech skills, but don’t forget to highlight your soft skills too! Talk about your time management, attention to detail, and how you handle multiple support tickets. These traits are key in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at The Focusrite Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex integration issues you've debugged or support tickets you've managed. Highlight your time management skills by discussing how you prioritised tasks under tight SLAs. This will demonstrate your ability to juggle multiple responsibilities effectively.
✨Get Familiar with the Company Culture
Research Focusrite and its brands to understand their mission and values. Mention how you align with their commitment to diversity, inclusion, and innovation during the interview. This shows that you're not just looking for a job, but you want to be part of their community.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or future technological choices. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. Remember, interviews are a two-way street!