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- Tasks: Lead and inspire a dynamic Client Services team to deliver exceptional client experiences.
- Company: Join a vibrant agency in Essex with a focus on client relationships and team development.
- Benefits: Enjoy 33 days holiday, birthday leave, and a range of exciting perks.
- Why this job: Make a real impact by nurturing talent and driving business growth.
- Qualifications: Experience in senior client services roles and strong leadership skills required.
- Other info: Fast-paced environment with opportunities for professional growth and team bonding.
The predicted salary is between 55000 - 60000 £ per year.
Location: Essex, Feering CO5 9SE
Salary: £55,000 - £60,000 (DOE)
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)
About the Role:
As Client Services Director, you’ll lead and develop our Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Benefits:
- Generous Holidays starting from 33 days per annum
- Birthday leave (post-probation)
- Tax Free EOT Bonus
- Group Life Assurance
- Social events organised by our Social Committee
- Optional private medical insurance after 1 year
- Long service awards every 5 years
- Employee of the Quarter programme
- Free tea, coffee, snacks, kitchen facilities, and breakout spaces
- Beer Fridge Fridays
- Referral programme
- Pirkx benefits from day one
- Auto-enrolment pension (3% employer contribution after 3 months)
Key Responsibilities:
- Lead, inspire, and develop the Client Services team to deliver outstanding customer service
- Build and maintain strong senior-level client relationships and key accounts
- Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
- Drive best practice across client servicing and continuously improve processes
- Identify and support new business opportunities and account growth
- Own financial targets and motivate the team to achieve performance goals
Requirements:
- Proven experience in a senior client services or account leadership role within an agency environment
- Strong track record of managing and developing high-performing teams
- Experience managing key client relationships and multiple stakeholder groups
- Commercially minded with the ability to spot and convert new business opportunities
- Excellent communication, presentation, and relationship-building skills
- Highly organised with the ability to thrive in a fast-paced, deadline-driven environment
Client Services Director in Colchester employer: The Focus Agency Group
Contact Detail:
The Focus Agency Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director in Colchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn to find connections who can give you the inside scoop on opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to know what makes them tick, so you can show off how you’d fit right in and lead that Client Services team to success!
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror to nail that confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the position and the company.
We think you need these skills to ace Client Services Director in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Services Director role. Highlight your leadership experience and any successful client relationships you've built, as this is what we’re really looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how you can inspire our team. Be sure to mention specific examples of how you've driven success in previous roles.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We want to see how you’ve made an impact, so include metrics or outcomes where possible to back up your claims.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Focus Agency Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of Client Services Director. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential leader of the Client Services team, be prepared to discuss your leadership style and past experiences. Share specific examples of how you've inspired and developed teams, and how you've built strong client relationships. This will demonstrate your capability to drive team performance.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a difficult client or identifying new business opportunities. Think of relevant examples from your past roles that showcase your problem-solving skills and ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company culture, team dynamics, or future growth opportunities. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.