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For Companies At a Glance
- Tasks: Engage with customers, support onboarding, and collaborate on product development.
- Company: Join GMSL, a leader in energy portfolio management with a mission for sustainability.
- Benefits: Enjoy flexible working, 25 days holiday, health insurance, and a relaxed work environment.
- Why this job: Make a real impact in the energy sector while developing your career in a dynamic team.
- Qualifications: Experience in customer support and business analysis; training provided.
- Other info: Be part of innovative projects that contribute to a carbon-neutral future.
The predicted salary is between 36000 - 60000 ÂŁ per year.
GMSL is the market‑leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe. Our software and services are used by some of the largest energy companies in the world operating 24 hours a day 365 days a year. As a Fluxys group company, it is our mission to contribute to a sustainable energy future and our passionate teams secure reliable and affordable energy flows into the European market.
Job purpose
IT is a core part of GMSL’s business. We work closely with our software teams on our SaaS and B2B messaging solutions as well as supporting the day‑to‑day networking and systems you’d expect to find in most organisations.
Your responsibilities
- Customer support – Engaging with customers, coordinating resolutions, capturing feedback and sharing this with the Product team, keeping customers updated and offering support with new functionality.
- Customer onboarding – Primary technical contact for PowerTrak customers, training new customers to use the system effectively, supporting required integrations and facilitating internal communications to set‑up market connections.
- Domain Expertise – Sharing business context with Product team, making recommendations to translate needs into actionable requirements for the team, providing clear and constructive feedback during product development, completing user acceptance testing before new functionality is released to customers.
- Business Analysis – Staying informed on upcoming market and regulatory changes, analysing, defining and communicating business requirements to the team, collaborating with the Product Manager to develop longer‑term strategy.
About you
We are looking for candidates with the following experience, but you don’t need to tick all the boxes as training will be provided:
- Experience engaging directly with enterprise customers for onboarding, training, and support (a core part of this role).
- Experience of working in energy markets and/or trading, ideally with exposure to power scheduling in European markets.
- Confident in communicating between technical and business stakeholders, preferably in a B2B or enterprise environment.
- Experience in defining and delivering complex business software products (not just energy).
- Driving continuous improvement of development practices within an agile framework (e.g. XP, Scrum, Kanban).
This role requires the following skills:
- Credibility – Demonstrates expertise and builds trust when engaging with enterprise‑level B2B customers.
- Communication – Communicates across business, product and technical domains with the technical team, internal users, and customers.
- Organisation – Organises and prioritises work across short‑term and long‑term goals.
- Commitment – Demonstrates focus and diligence in maintaining GMSL’s reputation for meeting our customers’ needs and providing excellent customer service.
- Collaboration – Works within small teams and build good team working relationships.
Why should you apply?
Salary will be reflective of your level of experience – please outline your salary expectations in your application. Additionally, we offer a very attractive package of benefits including 25 days’ holidays, annual discretionary bonus scheme, Company pension scheme (6% employer contribution), private health insurance, flexible working hours and remote working, employee assistance program, casual dress and a relaxed environment, loyal service award, cycle to work scheme, fresh fruit and great coffee, free access to Cambridge University Botanic Gardens, monthly team pub lunches.
But above all:
- Contribute and innovate towards a carbon‑neutral world.
- Develop and shape a brilliant career in a fast‑growing international group.
- Showcase your strong appetite to contribute towards an array of dynamic projects that challenge your intellect.
Send us your CV and covering letter. Upon receipt, we will share with you some screening questions to help us evaluate your technical expertise. GMSL has a responsibility to ensure that all employees are eligible to live and work in the UK; proof of right to work in the UK will be requested prior to employment.
Product Owner in Cambridge employer: The Fluxys group
Contact Detail:
The Fluxys group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at GMSL or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by understanding the energy market inside out. Brush up on current trends and regulations, so you can impress them with your knowledge and show you're genuinely interested in the role.
✨Tip Number 3
Showcase your customer engagement skills! Be ready to share examples of how you've successfully onboarded or supported clients in the past. This will highlight your fit for the role and your ability to connect with enterprise customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to a sustainable energy future.
We think you need these skills to ace Product Owner in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Owner role. Highlight any relevant experience in energy markets or customer engagement, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the energy sector and how your background makes you a great fit for GMSL. Don’t forget to mention your salary expectations!
Showcase Your Communication Skills: Since this role involves liaising between technical and business teams, demonstrate your communication prowess in your application. Use clear language and examples that show how you've successfully navigated similar situations before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all applicants efficiently!
How to prepare for a job interview at The Fluxys group
✨Know Your Energy Market
Before the interview, brush up on your knowledge of UK and European energy market rules. Understanding the complexities of these markets will not only impress your interviewers but also help you engage more effectively with their product offerings.
✨Showcase Customer Engagement Skills
Prepare examples of how you've successfully engaged with enterprise customers in the past. Highlight your experience in onboarding, training, and providing support, as this is a core part of the Product Owner role.
✨Communicate Like a Pro
Practice articulating technical concepts in a way that business stakeholders can understand. Being able to bridge the gap between technical and non-technical teams is crucial for this position, so be ready to demonstrate your communication skills.
✨Emphasise Agile Experience
Familiarise yourself with agile methodologies like Scrum or Kanban. Be prepared to discuss how you've contributed to continuous improvement in development practices, as this will show your alignment with their working style.
