At a Glance
- Tasks: Open and close the café, lead the team, and deliver exceptional customer service.
- Company: The Flour Pot Bakery, a beloved artisan bakery and café in Brighton.
- Benefits: Join a passionate team, enjoy great coffee, and develop your leadership skills.
- Other info: Opportunity for career growth and training provided for food hygiene and safety.
- Why this job: Be part of a warm, welcoming environment and make a real impact on customer experiences.
- Qualifications: Experience in hospitality or retail, with strong leadership and communication skills.
The predicted salary is between 18900 - 23100 £ per year.
The Flour Pot Bakery is a renowned artisan bakery and café, committed to serving high-quality baked goods, specialty coffee, and exceptional customer service. We take pride in our handcrafted products, sustainability efforts, and creating a warm, welcoming environment for our customers., As a Café Key Holder, you play a vital role in supporting the daily operations of the café. You will be responsible for opening and/or closing the store, ensuring smooth service, and assisting with leading the team alongside the rest of the café management team. This position requires a passion for hospitality, excellent leadership skills, and a hands-on approach to delivering outstanding customer experiences.,
- Opening & Closing Duties: Responsible for opening or closing the café, including setting up for service, cash handling, and securing the premises.
- Customer Service Excellence: Deliver an outstanding experience to every customer, upholding The Flour Pot Bakery's excellent service standards.
- Team Leadership: Support and motivate the team, ensuring a positive and productive work environment.
- Operational Support: Assist with stock management, health & safety compliance, and maintaining cleanliness and hygiene standards.
- Problem Solving: Handle customer concerns, resolve issues efficiently, and escalat when necessary.
- Barista & Food Service: Confidently prepare and serve high-quality coffee and food, maintaining consistency and speed.
- Sales & Cash Handling: Process transactions accurately and support end-of-day reporting.
- Training ground (Brighton and Hove Albion FC) - All staff that work at the Southwick site are also required to carry out shifts at our coffee cart set up at the BHAFC training ground. Please note as part of this it is required for us to carry out an enhanced DBS check.
- Previous experience in a hospitality, café, or retail environment.
- Experience in a supervisory or key holder role is preferred.
- Passion for great coffee, food, and customer service.
- Strong leadership and communication skills.
- Ability to work independently and as part of a team.
- Reliable, punctual, and responsible.
- Food hygiene and safety awareness (training provided if needed).
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Key Holder - Southwick Square, Brighton employer: The Flour Pot Bakery
The Flour Pot Bakery is an exceptional employer, offering a vibrant work culture that prioritises collaboration and personal growth. Located in the picturesque West Hove, employees benefit from a supportive environment that encourages hands-on leadership and fosters strong relationships with customers. With opportunities for professional development in the dynamic hospitality sector, joining our team means being part of a community dedicated to excellence and seasonal success.
